What You'll Do
- Provide primary onsite technical support for employee walk-ups, support tickets, and hardware troubleshooting across macOS, Windows, and Linux endpoints
- Manage complete hire-to-retire IT operations including hardware provisioning, account setup, new-hire IT orientation, offboarding, and asset recovery
- Administer user accounts, permissions, and group access within Google Workspace and corporate SaaS tools
- Manage physical IT asset lifecycle operations including inventory tracking, hardware audits, and secure device disposal
- Support office conference room technology including Google Meet Hardware and Zoom Rooms for corporate events
- Participate in scheduled on-call rotation for after-hours P1/P2 incidents and critical system outages
What You Need
- 1–2 years of hands-on IT support or help-desk experience in a corporate environment
- Strong expertise troubleshooting macOS hardware, software, and enterprise OS configurations
- Working knowledge of Windows OS and basic Linux desktop administration or CLI troubleshooting
- Practical administrative experience with Google Workspace including user management and Admin Console
- Willingness and availability to work fully onsite 5 days a week and participate in scheduled on-call rotation
- Strong written and verbal communication skills with a customer-first approach to technical support
Nice to Have
- Experience with macOS endpoint management using Mobile Device Management platforms such as Jamf Pro or Kandji
- Experience using corporate ticketing platforms such as Jira Service Management or Zendesk
- Technical certifications such as Apple Certified Support Professional (ACSP), Google Workspace Administrator, CompTIA A+, or ITIL 4 Foundation
Equity eligible. Benefits include medical/Rx insurance, dental, vision, flexible spending accounts, commuter benefits, fertility and family forming benefits, mental health support, disability insurance, life insurance, 401(k) retirement plan, employee stock participation plan, and flexible paid time off including vacation, sick leave, and parental/bereavement leave.
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IT Operations Specialist I employer: Linuxcareers
Foundational is an exceptional employer, offering a dynamic work environment for Network Operations Engineers dedicated to advancing satellite technology. With a strong emphasis on employee growth, we provide 25 days of annual leave, EMI share options, and enhanced parental leave, alongside a vibrant culture that encourages collaboration through regular team socials and office perks. Join us in a role that not only promises meaningful contributions to global satellite operations but also fosters your professional development across multiple continents.
