At a Glance
- Tasks: Support the operational manager in daily practice operations and staff training.
- Company: Join Linthorpe Surgery, a busy and forward-thinking healthcare practice.
- Benefits: Gain valuable experience in a supportive environment with opportunities for professional growth.
- Other info: This is a 12-month fixed-term contract covering maternity leave.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in healthcare and strong leadership abilities are essential.
The predicted salary is between 37000 - 44000 € per year.
This is a 12 month fixed term contract to cover maternity leave. We are looking for a Full-time Deputy Operational Manager to join our existing team. If you are enthusiastic, motivated, hard working and interested in joining our practice we would love to hear from you.
Main duties of the job
To support the operational manager in all aspects of practice functionality, motivating and training staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment. The Deputy Practice Manager will focus on the day-to-day operability of the practice, championing high standards of care, quality of service provision, learning and development and promoting a positive working environment. They will support the practice management team with continuous improvement activities and support the wider team to deliver high standards of patient care.
About us
Linthorpe Surgery is a busy, forward thinking practice who prides itself on providing excellent patient care to our 20,000 patients. We have 9 GP partners, 5 Salaried GPs, an Advanced Nurse Practitioner, 4 Practice Nurses, 2 HCAs, 2 Phlebotomists and a superb group of highly committed and enthusiastic administrative and reception staff.
Job responsibilities
- Supporting the operational manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities and the practice delivers a consistently high standard of care in a safe and effective manner.
- Providing leadership and guidance to all practice staff.
- Ensuring staff adhere to policy and procedure at all times.
- Supporting the operational manager in the reviewing and updating of practice policies and procedures.
- Leading on developing, implementing and embedding an effective practice training programme for all administrative staff liaising with external agencies when necessary and maintaining a training record.
- Supporting the operational manager with managing the clinical system, ensuring IT security and IG compliance is adhered to at all times.
- Guiding staff and developing searches and audits on the clinical system.
- Reviewing and updating clinical templates ensuring they relate to current practice.
- Monitoring group mailboxes, ensuring information is disseminated appropriately.
- Assisting in the achievement of quality and service indicators; QoF; Enhanced Services; Investment and Impact Fund; CQRS; PCN DES Contract.
- Ensuring the effective use of Practice IT programmes.
- Retaining overall responsibility for the patient database overseeing new patient registrations and deduction processes.
- Liaising with the operational manager and pharmacist team. Monitoring and disseminating information on safety alerts and other pertinent information.
- Supporting the management team in the compilation of practice reports.
- Maintaining the significant event database, providing advice to staff and briefing the team at meetings as required.
- Identifying trends and devising solutions to reduce risk and repeated occurrences of significant events.
- Being responsible for reporting events on SIRMS (External reporting system).
- Briefing clinicians on performance levels, advising actions to ensure high achievement across all QOF areas.
- Supporting the operational manager with regular audit of activity for Emergency and unplanned Care utilising RAIDR to its full potential.
- Supporting the operational manager with performance management, annual appraisal staff development and disciplinary procedures.
- Supporting in the running of the Patient Participation Group.
Person Specification
Experience
- Experience of working with the general public.
- Experience of working in a health care setting.
- Experience of workforce planning / rota management.
- Experience of leading multidisciplinary teams.
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures.
- Willingness to undertake all necessary training.
- NHS / Primary Care General Practice experience.
- Relevant health and safety experience.
- Experience of producing agendas and minutes for meetings.
Qualifications
- Good standard of education with excellent literacy and numeracy skills.
- Leadership and / or Management Qualification.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Deputy Operational Manager employer: Linthorpe Surgery
Linthorpe Surgery is an exceptional employer that fosters a supportive and dynamic work environment, prioritising high standards of patient care and staff development. With a strong emphasis on continuous improvement and training, employees are encouraged to grow within their roles while contributing to the well-being of our 20,000 patients. Join us in a forward-thinking practice where your efforts will be valued and rewarded, making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Operational Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know someone at Linthorpe Surgery. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for Deputy Operational Manager roles. Think about how your experience aligns with their needs, especially around leadership and performance management.
✨Tip Number 3
Show your enthusiasm! When you get that interview, let your passion for patient care and team development shine through. They want someone motivated and hard-working, so make sure they see that in you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Linthorpe Surgery.
We think you need these skills to ace Deputy Operational Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the Deputy Operational Manager role. We want to see how you can contribute to our team at Linthorpe Surgery!
Show Your Enthusiasm:Let your passion for patient care and operational excellence shine through in your application. We love hearing about what motivates you and how you can help us maintain high standards at our practice.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and experiences that relate to the job.
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, we can ensure your application is processed smoothly and you get the best chance to join our fantastic team!
How to prepare for a job interview at Linthorpe Surgery
✨Know the Practice Inside Out
Before your interview, take some time to research Linthorpe Surgery. Understand their values, patient care approach, and any recent news or changes. This will not only show your enthusiasm but also help you tailor your answers to align with their goals.
✨Showcase Your Leadership Skills
As a Deputy Operational Manager, you'll need to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed teams, resolved conflicts, or implemented training programmes. Be ready to discuss how you can inspire others to achieve high standards of care.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing staff performance or dealing with patient complaints. Think through potential scenarios in advance and outline your thought process and actions clearly. This will demonstrate your problem-solving skills and readiness for the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the practice's future goals, team dynamics, or how they measure success in patient care. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
