Care Coordinator - Childhood Immunisations and Vaccinations

We are willing to consider full-time and part-time applications. Holgate Primary Care Network is looking to recruit a Care Coordinator to join our existing team supporting our 3 PCN Practices with a population of 45k patients. The purpose of this role is to provide administrative & patient support coordinating and organising Childhood immunisations and Vaccinations (such as but not limited to, Shingles & Pneumococcal). We are looking for an individual who is enthusiastic, highly motivated & who will contribute to our provision of high quality, patient centred care.

Main duties of the job

• Applicants are expected to have exceptional organisation and patient care skills, and empathy regarding patient needs.
• You will coordinate the care needs of individuals as requested by the PCN Management Team.
• The post holder should have the ability to manage multiple tasks such as booking appointments, managing IT and remote booking systems, telephone skills, coordinating clinics and record keeping.
• Due to the nature of this role, it is desirable (but not essential) that applicants have previous experience of working in a health care or medical environment.
• You will be required to undertake training as set out by the Personalised Care Institute.

About us

Holgate Primary Care Network (PCN) consists of the following 3 practices in the Middlesbrough area: Linthorpe Surgery, Borough Road & Nunthorpe Medical Group & Village Medical Centre. We have a highly skilled & varied PCN team consisting of many roles such as Mental Health Practitioners, Physiotherapists, Care Home Practitioners, Social Prescribers, Safeguarding Lead etc alongside a supportive management and Care Coordinator team.

Job responsibilities

• Using GP systems to identify the cohorts of patients who require specific vaccinations and appointments.
• Develop a thorough understanding of the vaccination programmes and targets that all practices within the PCN are required to meet.
• Organising the booking of these identified patients using telephone, S1 practice and remote booking systems.
• Coordinating immunisation and vaccination clinics across the PCN and 3 Practices.
• To regularly monitor the appointment systems ensuring clinics are fully utilised and (as directed by management) take action to book all available appointments.
• Support admin teams in practice by working with them to arrange immunisations / vaccinations and meet patient needs.
• Escalate concerns to our safeguarding lead as required.
• Review and always adhere to practice protocols and policies.
• Attend training events organised by the PCN, where appropriate.
• Any other duties as requested by the Care Coordinator line manager and PCN Management Team.

Person Specification

Experience

• Good communication and people skills
• Good telephony skills
• Good organisational and time management skills
• Ability to demonstrate a professional, positive attitude and work ethic.
• Proficiency in navigating computer systems with the ability to learn new data systems quickly
• Knowledge of and ability to comply with data integrity and security to safeguard all personal identifiable information
• Excellent interpersonal skills and ability to interact professionally with people from diverse cultural, racial, ethnic, gender, and socioeconomic backgrounds during a time of crisis and distress.
• Ability to show empathy and be nonjudgmental toward distressed individuals.
• Experience working in an NHS setting
• Experience with managing IT systems

Qualifications

• GCSE grade A to C in English and Maths
• Qualified to NVQ level 2 in Health and Social Care (or similar)
• Qualified to NVQ level 3

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.