At a Glance
- Tasks: Provide top-notch technical support and troubleshoot issues for customers on-site.
- Company: Join Dexian Government Solutions, a leading IT service provider with a commitment to excellence.
- Benefits: Enjoy open paid time off, health insurance, 401k match, and more perks!
- Other info: Be part of a diverse team dedicated to innovation and customer success.
- Why this job: Make a real difference by helping users navigate technology and improve their productivity.
- Qualifications: 3+ years in IT installation, Microsoft skills, and relevant certifications required.
The predicted salary is between 30000 - 40000 £ per year.
Location: 100% Onsite - NMC Portsmouth, Portsmouth VA
The Technical Support Specialist will work directly with customers to describe functionality, troubleshoot problems, monitor system availability, and resolve incidents. The position may interact with program application developers, trainers, and infrastructure support. The position will use a Sponsor's tool to manage tickets/support requests. The position must be able to accurately capture, categorize, and report trouble calls, suggested system enhancements, etc. The position may also support testing and process access requests.
Responsibilities
- Responsible for all customer and field maintenance support issues relative to NMCP IM/IT.
- Management, Field Technical Support, Research and Development (new technologies) workstation/client support.
- Conduct site surveys, then assess and document current site configuration and user requirements.
- Design and optimize network topologies.
- Analyze existing requirements and prepare specification recommendations for hardware/software acquisitions.
- Prepare engineering plans and site installation Technical Design Packages.
- Develop hardware/software installation schedules.
- Prepare drawing documenting configuration changes at each site.
- Prepare site installation and test reports.
- Configure systems, communication devices, and peripheral equipment.
- Install network hardware/software.
- Train site personnel in proper use of recently installed hardware/software.
- Build specialized interconnecting cables.
- Troubleshoot system software problems and support users in overcoming difficulties with software.
- Review, test, and coordinate software updates and changes to verify correct operation and to instruct users in ways to maximize the benefits.
- Distribute and inform users about new procedures and policies established to improve system efficiency.
- Support user groups in planning for equipment locations and reallocations, which improve system productivity, and recommend reallocations to users when inefficiencies are identified.
- Support users in setting up new hardware systems including terminals, printers, and other inputs/output devices that interface with hardware.
- Run diagnostics at the microcomputer level and isolate hardware malfunctions at least to the workstation level.
- Provide on-site user assistance for migration of data and orientation to the operation of Microsoft Windows, Outlook, Excel, PowerPoint, Word, and Access.
Required Qualifications
- 3+ Years' combined experience in the installation of IT equipment to include experience in the installation of all the following: Computers / CPU's, Printers, Scanners, Data Cabling, Basic software.
- Experience utilizing Microsoft Word and Microsoft Excel.
- General experience in the training of personnel in the use of installed equipment.
- Microsoft Certified IT Professional (preferred).
- Microsoft Technology Associate.
Required To Start
- An IAT II/CompTIA Security+ ce Certification is Required to Start.
- A NACLC & DHA CAC are Required to Start.
Benefits
Our robust benefits package includes Open Paid Time Off, 11 Federal Paid Holidays & 5 Paid Sick Days, Company-paid Life/AD&D, Company-paid Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, Employee Recognition Program, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more!
EEO Statement
Dexian Government Solutions is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need. All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources.
The Company invites any applicant and/or employee to review the Company's written Affiant Action Plan. This plan is available for inspection upon request. This role requires customer approval, suitability to hold a public trust and successful completion of a preemployment background screening.
Technical Support Specialist in Cornholme employer: LinTech Global, a Dexian company
At Dexian Government Solutions, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Portsmouth, VA, where our Technical Support Specialists can thrive. With a robust benefits package that includes Open Paid Time Off, comprehensive health insurance, and opportunities for professional growth, we foster a culture of inclusivity and recognition, ensuring our employees feel valued and empowered to contribute to meaningful projects that support both civilian and defense agencies.
Contact Details:
LinTech Global, a Dexian company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist in Cornholme
✨Tip Number 1
Get to know the company inside out! Research Dexian Government Solutions and understand their mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with technical issues, brush up on common problems and solutions related to IT equipment. Being able to demonstrate your problem-solving abilities during interviews can really set you apart.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team at Dexian Government Solutions.
We think you need these skills to ace Technical Support Specialist in Cornholme
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with IT equipment installation and customer support. We want to see how your skills match the Technical Support Specialist role!
Show Off Your Troubleshooting Skills:In your application, give examples of how you've successfully resolved technical issues in the past. We love seeing candidates who can demonstrate their problem-solving abilities!
Highlight Relevant Certifications:If you have any relevant certifications like Microsoft Certified IT Professional or CompTIA Security+, make sure to mention them! These qualifications can really set you apart from other applicants.
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being noticed. It’s super easy and ensures your application goes directly to us!
How to prepare for a job interview at LinTech Global, a Dexian company
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around the hardware and software mentioned in the job description. Be ready to discuss your experience with computers, printers, and data cabling, as well as how you've trained others in using these technologies.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully troubleshot issues in the past. Think about specific incidents where you resolved a problem for a user or improved system efficiency. This will demonstrate your ability to handle the responsibilities of the role.
✨Familiarise Yourself with the Company
Research Dexian Government Solutions and understand their services and values. Knowing their focus on IT solutions for both Civilian and Defense agencies can help you tailor your responses and show that you're genuinely interested in the company.
✨Practice Your Communication Skills
As a Technical Support Specialist, you'll need to explain complex concepts in simple terms. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with this aspect.
