At a Glance
- Tasks: Deliver excellent customer service and support across various housing services.
- Company: Join Linstone Housing Association, a leading social landlord in Renfrewshire.
- Benefits: Enjoy flexible working, generous leave, and professional development opportunities.
- Other info: Friendly environment with ongoing learning and wellbeing support.
- Why this job: Make a real difference by helping people find solutions to their housing needs.
- Qualifications: Strong communication skills and experience in high-quality customer service required.
The predicted salary is between 18900 - 23100 £ per year.
Linstone Housing Association was established in 1998 and currently owns and manages approximately 1,600 homes. We also provide property management services to over 2,000 homeowners, making us one of the largest Registered Social Landlords in the Renfrewshire area.
Are you passionate about delivering excellent customer service? Do you enjoy helping people and finding solutions? Can you build positive relationships, manage a varied workload and work effectively both independently and as part of a team? If so, we would love to hear from you.
We are seeking to recruit an enthusiastic and customer-focused individual to join our Customer Advisor Team. As the first point of contact for our customers, you will play a key role in delivering a professional, responsive and high-quality service, providing advice and support across a range of housing services.
You will have excellent communication and organisational skills, a positive and proactive approach, and the ability to manage competing priorities in a fast-paced environment. Experience of delivering high-quality customer service and working with digital systems is essential.
In return, we offer:
- EVH Terms and Conditions of Service
- Flexible working arrangements
- Generous annual leave entitlement
- Opportunities for learning and professional development
A Basic Disclosure Scotland check will be required for this post. For an informal discussion about the role, please contact Lorna Duffy, Community Housing Manager, on 01505 805923.
Linstone Housing Association is committed to equality, diversity and inclusion and welcomes applications from all sections of the community.
Employee Benefits
As an employee of Linstone Housing Association, you will have access to a range of benefits designed to support your wellbeing, work-life balance and professional development.
- Flexible Working
- Hybrid working arrangements (available for most roles)
- Flexible working scheme
- Generous annual leave entitlement of 40 days, including public holidays, for full-time employees (pro rata for part-time employees).
- Financial Benefits
- Membership of the Scottish Housing Association Pension Scheme (SHAPS)
- Contribution towards the cost of prescription glasses required for work, where applicable.
- Health and Wellbeing
- Access to a Mental Health First Aider
- Confidential counselling and employee wellbeing support services.
- Learning and Development
- Ongoing learning and development opportunities
- Support for professional and personal development.
- Workplace Benefits
- Complimentary tea and coffee
- Complimentary fresh fruit available each week
- Friendly and supportive working environment.
Return applications in word format. No CV's accepted. Closing date for applications Thursday 26th November 2026, 12:00.
Full salary & employment details Permanent EVH Grade 435 hours per week Trialling hybrid working Job Type Full Time Email address: recruitment@linstone.co.uk
Customer Advisor employer: Linstone Housing Association
Linstone Housing Association offers a supportive work environment with opportunities for professional development and hybrid working arrangements. Employees benefit from generous annual leave and access to pension schemes, promoting a healthy work-life balance. The organization values customer service excellence and fosters a culture of teamwork and proactive problem-solving.
Contact Details:
Linstone Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Linstone Housing Association. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Linstone Housing Association before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Linstone Housing Association:Your cover letter is your chance to shine! Tell us why you want to work at Linstone Housing Association specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Linstone Housing Association!
How to prepare for a job interview at Linstone Housing Association
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
