At a Glance
- Tasks: Manage neighbourhood housing, build relationships, and improve resident satisfaction.
- Company: Leading housing association dedicated to quality service.
- Benefits: £27.46 per hour, hybrid working, and a supportive team environment.
- Other info: Join a dynamic team with opportunities for growth and impact.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Experience in social housing and strong communication skills required.
The predicted salary is between 27.46 - 27.46 £ per hour.
Location: Bexley, Lewisham, Greenwich & Medway (Kent)
Pay Rate: £27.46 per hour
Umbrella Contract: 12 months ongoing
Hours: 35 hours per week
Working Pattern: Hybrid - 2 to 3 days per week in the office and/or conducting property visits, with the remainder working remotely.
We are currently recruiting for 3 experienced Neighbourhood Housing Leads to join a leading housing association on a 12-month ongoing temporary assignment. This is an excellent opportunity for an experienced housing professional to join a busy Housing Management team, supporting the delivery of a high-quality service and making a real difference to residents.
The successful candidates will be responsible for managing a neighbourhood housing patch, building strong relationships with residents, improving customer satisfaction and ensuring residents receive a reliable and consistent service. Patches are aligned with local authority areas and are expected to cover approximately homes.
Key Responsibilities
- Support the Housing Management team in delivering a reliable, consistent and high-quality service to residents.
- Build strong relationships with residents, colleagues and other stakeholders.
- Act as the primary relationship holder for residents living within your allocated neighbourhood patch.
- Improve resident satisfaction, build trust and ensure residents feel happy and secure in their homes.
- Manage a neighbourhood housing patch covering approximately properties.
- Conduct property visits and engage directly with residents to understand their needs.
- Identify and resolve housing-related issues, ensuring positive outcomes for residents.
- Manage a complex workload effectively, ensuring deadlines and service standards are consistently met.
- Challenge existing processes and work collaboratively to achieve the best outcomes for residents.
Essential Experience & Skills
- Previous experience within social housing, housing associations or local authority housing services.
- Proven experience in neighbourhood housing management, tenancy management or housing management.
- Excellent communication and relationship-building skills.
- Experience engaging with residents and delivering a customer-focused service.
- Strong problem-solving skills and a proactive, can-do attitude.
- Excellent time management and organisational skills.
- Ability to manage a complex workload and meet important deadlines.
- A commitment to improving resident satisfaction and delivering positive outcomes.
This is a hybrid role requiring 2-3 days per week in the office and/or conducting property visits, with the remaining days working remotely. The successful candidates will be responsible for a housing patch covering Bexley, Lewisham, Greenwich and Medway (Kent).
Closing Date: Friday 6th November 2026 at 12:00pm.
Neighbourhood Housing Lead employer: LinSocial Housing Ltd
Join a leading housing association that prioritises employee well-being and professional growth in the vibrant areas of Bexley, Lewisham, Greenwich, and Medway. With a hybrid working model, you will enjoy the flexibility of remote work while making a tangible impact on residents' lives through strong relationship-building and high-quality service delivery. Our supportive work culture fosters collaboration and innovation, ensuring you have the resources and opportunities to excel in your role as a Neighbourhood Housing Lead.
