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- Tasks: Provide top-notch housing advice and support to tenants and leaseholders.
- Company: Join a large local authority in the vibrant East Midlands.
- Benefits: Competitive pay, flexible working options, and a supportive team environment.
- Why this job: Make a real difference in people's lives by helping them secure safe and affordable homes.
- Qualifications: Experience or strong interest in housing services and excellent customer service skills.
- Other info: Dynamic office-based role with opportunities for professional growth.
The predicted salary is between 30000 - 42000 £ per year.
A large local authority based in the East Midlands is seeking an experienced and customer-focused Housing Officer to join a busy and well-established housing service. This is a varied, office-based role providing high-quality housing advice, tenancy and estate management support to tenants, leaseholders and applicants. The post plays a key role in helping residents access and sustain safe, decent and affordable homes, ensuring services are delivered in line with legislation, policy and best practice.
Please note: This is not a Housing Patch Manager role. There is no site-based or community patch management involved. The role is focused on administrative duties and direct customer contact.
Assignment Details
- Contract Length: Initial 10-month assignment
- Pay Rate: 17.99 per hour (Umbrella)
- Hours: 37 hours per week
- Working Pattern: Office-based role with a minimum of three days per week in the office, up to two days per week working from home, mandatory office attendance on Mondays and Wednesdays
The Role
Reporting to the Area Housing Manager, the Housing Officer will deliver a wide range of housing management and administrative functions. The role requires a strong understanding of social housing processes, excellent customer service skills and the ability to manage complex administrative workloads accurately and efficiently.
Key Responsibilities
- Deliver high-quality housing, tenancy and estate management services in line with statutory requirements and local authority policies.
- Provide housing advice and support in relation to lettings, allocations, mutual exchanges and tenancy changes.
- Process tenancy amendments in accordance with legislation, including tenancy terminations, successions and key movements, with specific responsibility for the first stage of the void process.
- Support tenants with rent enquiries, benefits advice and signposting to financial inclusion services.
- Assist with garage management, including applications, waiting lists, allocations and the administrative coordination of site visits.
- Respond to customer enquiries, complaints and councillor enquiries professionally and empathetically.
- Liaise with internal teams and external partners to resolve customer issues effectively.
- Manage keys for empty properties and garages, ensuring appropriate security arrangements are in place.
- Deliver comprehensive administrative support, including reports, invoices, payments and the maintenance of accurate records.
- Promote digital access, self-service options and tenant involvement initiatives.
Skills, Knowledge & Experience
- Experience, or a strong interest, in housing services and customer support.
- A solid understanding of social housing, including tenancy management and relevant legislation.
- Proven administrative experience with the ability to manage high volumes of work accurately and efficiently.
- Experience processing tenancy amendments in line with legislation, including endings, successions and key movements, particularly at the early stages of the void process.
- Experience using the NEC Housing Management System.
- Willingness to work primarily from the office due to the customer-facing nature of the role.
- Strong communication, organisation and problem-solving skills.
- Ability to work calmly under pressure and manage competing priorities.
- A proactive, accurate and customer-focused approach.
Apply today for a confidential discussion.
Housing Officer employer: LinSocial Housing Ltd
Contact Detail:
LinSocial Housing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the local authority's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of a Housing Officer, especially your customer service skills and understanding of housing processes.
✨Tip Number 3
Dress the part! Even if the role is office-based, first impressions matter. Wear something professional that makes you feel confident. It shows you take the opportunity seriously and are ready to represent the local authority well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Officer role. Highlight your experience in housing services and customer support, and show us how you meet the specific requirements mentioned in the job description.
Showcase Your Skills: We want to see your strong communication and organisational skills shine through. Use examples from your past experiences to demonstrate how you've successfully managed complex administrative tasks and provided excellent customer service.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Avoid jargon and make sure your key achievements and relevant experience are easy to spot. We appreciate clarity!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at LinSocial Housing Ltd
✨Know Your Housing Legislation
Make sure you brush up on the relevant housing legislation and local authority policies before your interview. Being able to discuss how these laws impact tenancy management will show that you’re not just familiar with the role, but that you’re genuinely invested in providing high-quality housing services.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully handled customer enquiries or complaints in the past. This role is all about direct customer contact, so demonstrating your ability to empathise and resolve issues effectively will set you apart from other candidates.
✨Highlight Your Administrative Experience
Since the role involves managing complex administrative workloads, be ready to talk about your experience with similar tasks. Discuss specific tools or systems you've used, like the NEC Housing Management System, and how you ensure accuracy and efficiency in your work.
✨Demonstrate Problem-Solving Abilities
Think of a time when you faced a challenging situation at work and how you resolved it. The interviewers will want to see that you can stay calm under pressure and manage competing priorities, so having a solid example ready will help illustrate your problem-solving skills.
