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- Tasks: Be the go-to person for residents, addressing their concerns and keeping them informed during construction.
- Company: Linsco is a dynamic recruitment agency focused on connecting talent with opportunities in construction.
- Benefits: Gain hands-on experience in communication and customer service while working in a supportive environment.
- Why this job: Join a role that makes a real difference in residents' lives and enhances your interpersonal skills.
- Qualifications: Customer care experience is key; NVQ Customer Care certificate is a plus but not mandatory.
- Other info: This is a temporary role starting on February 24th for one month.
Linsco are currently recruiting for a resident liaison officer to start work in West Bromwich. You will be responsible for maintaining clear communication, addressing resident's concerns, and ensuring minimal disruption to their daily lives during the construction process. This role requires excellent interpersonal skills, strong organisational abilities, and a customer-focused mindset. Resident Communication: Act as the primary point of contact for residents, addressing their questions, concerns, and feedback promptly and professionally. Provide residents with clear and timely information about the construction schedule, planned works, and any potential disruptions.Information Distribution: Prepare and distribute newsletters, notices, and other communication materials to keep residents informed about project progress and any changes. Organise and attend resident meetings to discuss project updates and gather feedback.Issue Resolution: Address and resolve any complaints or issues raised by residents, working with the construction team to find solutions and minimise inconvenience. Maintain a log of all resident communications, issues, and resolutions for reference and reporting.Site Visits: Conduct regular site visits to monitor the impact of construction activities on residents and ensure their concerns are being addressed. Provide feedback to the construction team on resident observations and any areas requiring attention.Support During Works: Coordinate with residents to arrange access for construction work, ensuring minimal disruption to their daily routines. Assist vulnerable residents by providing additional support and information tailored to their needs.Health and Safety: Ensure residents are aware of and comply with site safety protocols during construction activities. Communicate any safety concerns raised by residents to the construction team and ensure they are addressed promptly.Qualifications desirable would be a basic certificate in NVQ Customer Care but this can be looked past depending on customer care experience and the approach to dealing with clients. This role set for a start on 24th Feb for a period of 1 month (temporary role) If you feel you have the relevant qualifications and experience necessary for the role, please apply with your CV. Linsco is acting as an Employment Business in relation to this vacancy
Resident Liaison Officer employer: Linsco
Contact Detail:
Linsco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Fokussiere dich auf deine zwischenmenschlichen Fähigkeiten. In der Rolle des Resident Liaison Officer ist es entscheidend, dass du gut mit Menschen kommunizieren kannst. Überlege dir Beispiele aus deiner bisherigen Erfahrung, in denen du erfolgreich mit Anwohnern oder Kunden interagiert hast.
✨Tip Number 2
Bereite dich darauf vor, spezifische Situationen zu besprechen, in denen du Probleme gelöst hast. Da die Stelle das Management von Beschwerden und Anliegen umfasst, solltest du konkrete Beispiele parat haben, die deine Problemlösungsfähigkeiten unter Beweis stellen.
✨Tip Number 3
Zeige dein Engagement für die Sicherheit der Anwohner. Informiere dich über gängige Sicherheitsprotokolle auf Baustellen und sei bereit, darüber zu sprechen, wie du sicherstellen würdest, dass die Anwohner während der Bauarbeiten gut informiert und geschützt sind.
✨Tip Number 4
Nutze die Gelegenheit, um deine organisatorischen Fähigkeiten zu demonstrieren. Da die Rolle auch die Verteilung von Informationen und die Organisation von Treffen umfasst, solltest du Beispiele nennen können, wie du in der Vergangenheit Informationen effektiv verwaltet und kommuniziert hast.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Resident Liaison Officer position. Understand the key responsibilities, such as communication with residents and issue resolution, to tailor your application accordingly.
Highlight Relevant Experience: In your CV, emphasize any previous experience in customer care or similar roles. Showcase your interpersonal skills and ability to handle resident concerns effectively, as these are crucial for this position.
Craft a Strong Cover Letter: Write a cover letter that reflects your understanding of the role and your enthusiasm for it. Mention specific examples of how you've successfully managed communication and resolved issues in past positions.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter. Ensure there are no spelling or grammatical errors, and that your documents present a professional image.
How to prepare for a job interview at Linsco
✨Showcase Your Communication Skills
As a Resident Liaison Officer, clear communication is key. Be prepared to demonstrate your ability to convey information effectively and address concerns. Use examples from past experiences where you successfully managed resident communications.
✨Highlight Your Organisational Abilities
This role requires strong organisational skills. Discuss how you have previously managed multiple tasks or projects simultaneously, ensuring that all residents were kept informed and satisfied throughout the process.
✨Prepare for Issue Resolution Scenarios
Think of specific instances where you resolved complaints or issues. Be ready to explain your approach to problem-solving and how you worked with teams to minimize disruption for residents.
✨Demonstrate a Customer-Focused Mindset
Emphasize your commitment to customer care. Share examples of how you have gone above and beyond to support clients or residents, especially in challenging situations, to show that you prioritize their needs.
