At a Glance
- Tasks: Manage and reconcile income for a local authority, ensuring financial accuracy and customer satisfaction.
- Company: Established local authority in Merseyside with a focus on community service.
- Benefits: Competitive pay, hybrid working, and opportunities for professional growth.
- Other info: Flexible working hours with a supportive team environment.
- Why this job: Join a dynamic team and make a real difference in your community.
- Qualifications: Experience as an Income Officer and strong numeracy skills required.
The predicted salary is between 13 - 16 € per hour.
An established local authority in the North West is seeking an experienced Income Officer to join its Transactional Services team. The role focuses on the accurate allocation, reconciliation, and management of income received from residents, businesses, and internal services, ensuring financial integrity and high-quality customer service.
Key Responsibilities
- Allocate and reconcile income received via BACS, CHAPS, card, cheque, online and bank deposits
- Administer income reversals including refunds, chargebacks, unpaid cheques and Direct Debit rejections
- Investigate and resolve income-related queries via phone, email and written correspondence
- Monitor and clear suspense accounts, ensuring accurate coding and audit compliance
- Maintain accurate financial records and support reporting and audit requirements
- Liaise with internal teams, banks and external partners to resolve discrepancies
- Support process improvements, digital workflows and automation initiatives
Essential Requirements
- Proven experience as an Income Officer within a local authority, council or housing association
- Strong numeracy, accuracy and attention to detail
- Experience using income or payment processing systems
- Confident handling customer queries in a busy environment
- Strong IT skills, including Microsoft Office
- Ability to interpret procedures and legislation accurately
- GCSE English & Maths (or equivalent)
Desirable: IRRV qualification or revenues experience.
Apply now for a confidential discussion and further details about this opportunity.
Income Officer in Slough employer: Linsco Ltd
As an established local authority in Merseyside, we pride ourselves on fostering a supportive and inclusive work culture that values employee contributions and encourages professional growth. Our hybrid working model allows for flexibility, while our commitment to high-quality customer service ensures that you will be part of a team dedicated to making a positive impact in the community. Join us at the iconic Cunard Building, where you can thrive in a dynamic environment that prioritises both personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Income Officer in Slough
✨Tip Number 1
Get your networking game on! Reach out to people in the local authority sector, especially those who work as Income Officers. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for those online interviews like a pro! Research common questions for Income Officer roles and practice your answers. We want you to showcase your experience with income allocation and customer service confidently.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for a smoother process! We’ve got all the resources you need to make your application stand out, so take advantage of that and let’s get you that Income Officer position!
We think you need these skills to ace Income Officer in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as an Income Officer, especially in local authorities. We want to see how your skills match the key responsibilities listed in the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role and how your background aligns with the needs of the Transactional Services team. Keep it engaging and relevant!
Showcase Your Skills:Don’t forget to mention your strong numeracy and IT skills, especially your experience with income or payment processing systems. We love seeing candidates who can confidently handle customer queries and maintain financial integrity.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves!
How to prepare for a job interview at Linsco Ltd
✨Know Your Numbers
As an Income Officer, you'll be dealing with financial data all the time. Brush up on your numeracy skills and be ready to discuss how you've accurately managed income in previous roles. Prepare examples of how you’ve reconciled accounts or handled discrepancies.
✨Familiarise Yourself with Procedures
Make sure you understand the relevant procedures and legislation related to income management. This will not only help you answer questions confidently but also show that you're serious about the role. Consider reviewing any recent changes in local authority regulations that might come up during the interview.
✨Customer Service is Key
Since the role involves handling customer queries, think of specific instances where you've successfully resolved issues. Be prepared to demonstrate your communication skills and how you maintain a high level of customer service, even in busy environments.
✨Tech Savvy is a Must
With the emphasis on digital workflows and automation, highlight your IT skills, especially with Microsoft Office and any income processing systems you've used. If you have experience with specific software, mention it and be ready to discuss how you’ve used technology to improve processes.
