Business Development Manager (Care Homes)

Customer Relations Manager – Make Every Interaction Count

Didcot, Oxfordshire

This is not a hospitality role.

This is not a customer service desk.

This is leadership at the front lines — in one of the most emotionally important environments in the world: a care home.

We\’re looking for a Customer Relations Manager who knows how to own the customer journey — someone who’s wired to lead, handle tough conversations, build trust fast, and turn emotional moments into lasting confidence.

If you’ve ever said “I just want to make a difference,” here’s your chance — but bring your A-game.

What You’ll Own:

• The full experience of every resident, family, and visitor — from first tour to final review
• A pipeline of enquiries and occupancy conversations — you’ll nurture it, close it, and track every step
• Leading the home\’s reputation — in the community, online, and with inspectors
• Handling complaints like a pro — fast, honest, and solution-focused
• Collaborating daily with the Home Manager and care team to keep communication sharp and service consistent

What We’re Looking For:

• Experience in customer-facing leadership — healthcare, hospitality, or service-based industries
• A clear, confident communicator who knows how to defuse tension and build connection
• Sales or occupancy experience is a big plus — but attitude beats pedigree
• Resilience under pressure, emotional intelligence, and high standards

What You’ll Get:

• Real ownership — this isn’t lip service
• Support from regional leaders, not micromanagement
• A role where your voice matters and your results are visible
• A mission-driven team that wants you to succeed — because when you do, residents benefit

This role is for someone who’s not afraid to take the lead — with families, with the team, with the reputation of the home itself.

If you’re ready to lead from the front and build something that matters — apply now.