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- Tasks: Guide high-value clients on their journey and ensure they maximise their investment.
- Company: Join a forward-thinking company focused on client success and growth.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional development.
- Why this job: Be the key to transforming businesses and making a real impact on client success.
- Qualifications: Strong communication skills and a passion for customer relationships.
- Other info: Dynamic role with opportunities for career advancement in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
As a Customer Success Manager, you are the strategic architect of the post-sale journey for our complex and high-value clients. You will serve as a trusted advisor, bridging the gap between technical functionality and business transformation. Your mission is to ensure that Linnworks isn’t just a tool, but a core engine of their growth. The Customer Success Manager will own the relationship end-to-end, driving retention, identifying expansion opportunities, and ensuring our VIP clients realize a measurable Return on Investment (ROI).
Applicants must live in the UK and be able to work for any UK employer without sponsorship.
Responsibilities:
- Strategic
Customer Success Manager in London employer: Linnworks
Contact Detail:
Linnworks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former Customer Success Managers on LinkedIn. Ask them about their experiences and any tips they might have for landing a role like this. You never know who might have a lead or insight that could help us!
✨Tip Number 2
Prepare for the interview by understanding the company’s product inside out. As a Customer Success Manager, you’ll need to bridge the gap between tech and business. Show us how well you can articulate the value of the product and how it drives ROI for clients.
✨Tip Number 3
Practice your storytelling skills! We want to hear about your past experiences in customer success or similar roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about helping our clients succeed and how you can contribute to their growth.
Tailor Your Experience: Make sure to highlight your relevant experience in customer success or similar roles. We’re looking for specific examples that demonstrate how you've driven retention and identified expansion opportunities in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and how they align with the Customer Success Manager role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Linnworks
✨Know Your Clients
Before the interview, research the company’s key clients and their industries. Understand how the role of a Customer Success Manager can impact these clients' growth. This will show your potential employer that you’re not just familiar with the role but also with the clients you'll be working with.
✨Showcase Your Strategic Thinking
Prepare examples from your past experiences where you successfully managed client relationships and drove business transformation. Highlight specific strategies you implemented that led to measurable ROI for clients. This will demonstrate your ability to think strategically and act as a trusted advisor.
✨Understand Technical Functionality
Brush up on the technical aspects of the product or service offered by the company. Be ready to discuss how you would bridge the gap between technical functionality and business needs. This knowledge will help you convey confidence in your ability to support clients effectively.
✨Prepare Questions About Growth Opportunities
Think of insightful questions to ask during the interview about how the company identifies expansion opportunities for its clients. This shows your proactive approach and genuine interest in helping clients achieve their goals, which is crucial for a Customer Success Manager.
