At a Glance
- Tasks: Join a team to onboard customers and create seamless systems for their success.
- Company: Dynamic e-commerce company focused on innovation and customer loyalty.
- Benefits: Remote work, flexible hours, health insurance, and personal development opportunities.
- Other info: Supportive culture with excellent growth potential and a focus on well-being.
- Why this job: Make a real impact by enhancing customer experiences with cutting-edge technology.
- Qualifications: Customer-facing experience and a curious mindset towards tech and e-commerce.
The predicted salary is between 45000 - 55000 £ per year.
Your Mission
Implementation Specialists are the difference between a customer’s first weeks with Linnworks and a lifetime of loyalty.
You’ll join a tight-knit team of Implementation Specialists and Project Managers who turn ambitious onboarding plans into real, working systems — fast.
Expect to think on your feet, test bold ideas, and iterate until you’ve found the formula that clicks for each customer.
It’s part strategist, part technologist, part storyteller — and entirely driven by the belief that a great first experience changes everything.
We're looking for someone genuinely curious — always testing new ideas, comfortable challenging their own assumptions, and driven to find a better way of doing things.
- Technically minded, with a basic understanding of APIs and how systems connect and exchange data
- AI-curious rather than an AI expert: you don't need to arrive as an AI power-user, but you're keen to explore how AI-assisted tools (e. g.
- Claude, Fellow) can drive efficiency in documentation, meeting notes, and day-to-day work
- Tools: Salesforce (CRM), Asana (project management), and other standard Office applications
- Good understanding of working with and manipulating data in CSV and Excel (XLSX) files
- Experience with an Order Management System (OMS), Product Information Management (PIM), ERP, ecommerce marketplace/storefront (e. g.
Shopify, Amazon Seller Central, Tik Tok Shop, Woo Commerce), or fulfilment platform — or broader e-commerce sector experience — is strongly preferred
Linnworks product experience is a plus but not required — full product training is provided on the job.
Skills
- Excellent written and verbal English language skills
- Confident, clear communicator — comfortable running customer calls, status updates, and internal presentations
- Strong organizational and time-management skills, with the ability to prioritize and switch between tasks under pressure
- Decision-making and strategic thinking skills
- Ability to work effectively as part of a team, including distributed, cross-time-zone teams and customers
- A proactive, problem-solving mindset
Attitudes
- Trustworthy & responsible, flexible, stress-tolerant
- Helpful attitude, capable of asking and accepting help when needed
- Quick learner, naturally curious, and always testing new ideas
- Continuous-improvement mindset: comfortable challenging your own assumptions to find a better way of doing things
- Entrepreneurial mindset: self-motivated, resourceful, innovative, collaborative and committed
Knowledge
- Understanding of project and task management
- Knowledge of the above tech stack
- Curiosity about how order/inventory management and e-commerce operations work end-to-end — you don't need to be an expert on day one, you'll build this knowledge on the job
- What You'll Bring To The Role
- Track record of strong performance in a previous role
- At least 6–12 months in a customer-facing role (e. g. ecommerce operations, customer support, onboarding/implementation, account management, or product/development)
- Preferred: experience with Linnworks or a similar order/inventory management platform (OMS, PIM, ERP, marketplace, or fulfilment), or a background in e-commerce, Saa S, or a cloud application environment
Why us?
Perks & Benefits
- Remote & flexible working – with hybrid options in London or Chichester
- Fantastic team culture based on trust and belonging.
- Laptop & home office budget – 500 EUR to set up your ideal workspace.
- Private Medical Insurance with Aviva, including Dental & Optical.
- Group Life Insurance & Yulife Wellbeing & Rewards.
- Mental well-being support – Access therapy, mental health sessions, and yoga through a free premium subscription to Headspace.
- EAP confidential benefit – 24/7 access to compassionate guidance & expert advice
- 25 days holiday + bank holidays
- Training, support, and personal development
- #J-18808-Ljbffr
Implementation Specialist - EMEA in Chichester employer: Linnworks
Linnworks is an exceptional employer that fosters a vibrant team culture built on trust and belonging, making it an ideal place for Implementation Specialists to thrive. With flexible remote working options and a generous benefits package including private medical insurance and a dedicated budget for home office setup, employees are empowered to create their best work environment. The company prioritises personal development through comprehensive training and support, ensuring that every team member has the opportunity to grow and innovate in the dynamic e-commerce landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Specialist - EMEA in Chichester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Linnworks. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Linnworks before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Implementation Specialist - EMEA in Chichester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Linnworks:Your cover letter is your chance to shine! Tell us why you want to work at Linnworks specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Linnworks!
How to prepare for a job interview at Linnworks
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
