Your Mission
Implementation Specialists are the difference between a customer’s first weeks with Linnworks and a lifetime of loyalty. You’ll join a tight-knit team of Implementation Specialists and Project Managers who turn ambitious onboarding plans into real, working systems — fast. Expect to think on your feet, test bold ideas, and iterate until you’ve found the formula that clicks for each customer. It’s part strategist, part technologist, part storyteller — and entirely driven by the belief that a great first experience changes everything.
We're looking for someone genuinely curious — always testing new ideas, comfortable challenging their own assumptions, and driven to find a better way of doing things.
- Technically minded, with a basic understanding of APIs and how systems connect and exchange data
- AI-curious rather than an AI expert: you don't need to arrive as an AI power-user, but you're keen to explore how AI-assisted tools (e.g. Claude, Fellow) can drive efficiency in documentation, meeting notes, and day-to-day work
- Tools: Salesforce (CRM), Asana (project management), and other standard Office applications
- Good understanding of working with and manipulating data in CSV and Excel (XLSX) files
- Experience with an Order Management System (OMS), Product Information Management (PIM), ERP, ecommerce marketplace/storefront (e.g. Shopify, Amazon Seller Central, TikTok Shop, WooCommerce), or fulfilment platform — or broader e-commerce sector experience — is strongly preferred
Linnworks product experience is a plus but not required — full product training is provided on the job.
Skills:
- Excellent written and verbal English language skills
- Confident, clear communicator — comfortable running customer calls, status updates, and internal presentations
- Strong organizational and time-management skills, with the ability to prioritize and switch between tasks under pressure
- Decision-making and strategic thinking skills
- Ability to work effectively as part of a team, including distributed, cross-time-zone teams and customers
- A proactive, problem-solving mindset
Attitudes:
- Trustworthy & responsible, flexible, stress-tolerant
- Helpful attitude, capable of asking and accepting help when needed
- Quick learner, naturally curious, and always testing new ideas
- Continuous-improvement mindset: comfortable challenging your own assumptions to find a better way of doing things
- Entrepreneurial mindset: self-motivated, resourceful, innovative, collaborative and committed
Knowledge:
- Understanding of project and task management
- Knowledge of the above tech stack
- Curiosity about how order/inventory management and e-commerce operations work end-to-end — you don't need to be an expert on day one, you'll build this knowledge on the job
What You'll Bring To The Role
- Track record of strong performance in a previous role
- At least 6–12 months in a customer-facing role (e.g. ecommerce operations, customer support, onboarding/implementation, account management, or product/development)
- Preferred: experience with Linnworks or a similar order/inventory management platform (OMS, PIM, ERP, marketplace, or fulfilment), or a background in e-commerce, SaaS, or a cloud application environment
Why us?
Perks & Benefits
- Remote & flexible working – with hybrid options in London or Chichester
- Fantastic team culture based on trust and belonging.
- Laptop & home office budget – 500 EUR to set up your ideal workspace.
- Private Medical Insurance with Aviva, including Dental & Optical.
- Group Life Insurance & Yulife Wellbeing & Rewards.
- Mental well-being support – Access therapy, mental health sessions, and yoga through a free premium subscription to Headspace.
- EAP confidential benefit – 24/7 access to compassionate guidance & expert advice
- 25 days holiday + bank holidays
- Training, support, and personal development
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