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For Companies At a Glance
- Tasks: Provide hands-on IT support and maintain our internal network infrastructure.
- Company: Join Linney, a friendly and innovative tech company.
- Benefits: Full-time role with ongoing training and career development opportunities.
- Why this job: Be part of a team that builds lasting solutions and values your ideas.
- Qualifications: Experience in IT support and strong customer service skills required.
- Other info: Dynamic environment with a focus on collaboration and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Overview
NetOps Team Member – Customer-Focused IT Support
Join the team that keeps our business connected. We’re looking for a proactive and technically skilled NetOps Team Member with a strong customer service mindset to help us maintain, support, and continually improve our internal network infrastructure. If you have experience in IT support or help desk roles, solid technical knowledge, and a positive attitude, this could be the perfect next step in your career.
What You’ll Be Doing
What You’ll Be Doing
As a member of our Network Operations Team, you’ll play a vital role in ensuring maximum network uptime, service performance, and end-user satisfaction. You’ll provide hands-on support across our IT infrastructure, respond to incidents, and help deploy and maintain the tools that keep our operations running 24/7.
- Delivering exceptional customer service and first-line IT support
- Monitoring and maintaining a robust internal network infrastructure
- Supporting users across:
- – Windows and Mac laptops
- – Office 365
- – Salto access systems
- – Phone lines and phone systems
- Deployment and maintenance of network monitoring, analysis, and reporting tools
- Troubleshooting issues, performing incident response, and tracking problems through to resolution
- Participating in a 24×7 call-out rota to support critical systems
- Benchmarking Linney systems and processes against industry best practices
- Developing and contributing to strategies for continuous improvement
- Managing day-to-day IT administration tasks with efficiency and care
What We’re Looking For
What We’re Looking For
- Proven experience in IT support, help desk, or technical customer service roles
- Strong working knowledge of:
- – Windows OS, Office 365, and Mac devices
- – Monitoring systems and mobile device management
- – Phone systems, both mobile and landline
- – Salto or similar access control systems
- Familiarity with common network devices – routers, switches, firewalls
- Hands-on involvement in network maintenance, upgrades, or implementation projects (preferred)
- Excellent communication and customer service skills
- Strong problem-solving ability and an eye for detail
- Ability to stay calm and professional under pressure
- A team player who’s keen to learn, improve, and share knowledge
- Willingness to participate in an on-call rota and respond to urgent issues
Why Join Us?
At Linney, we don’t just fix problems — we build solutions that last. You’ll join a friendly, forward-thinking team that values collaboration, continuous learning, and delivering outstanding service. We encourage innovation and invest in people who want to grow and make a difference.
- A varied role in a supportive and evolving tech environment
- Opportunities to shape how we work and implement your ideas
- Ongoing training and development to advance your career
- A company culture that blends professionalism with approachability
Job Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Information Technology
- Industries: Advertising Services and IT System Operations and Maintenance
Note: This description reflects the role and requirements and does not include site-only notices or tracking elements.
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NetOps Team Member employer: Linney
Contact Detail:
Linney Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NetOps Team Member
✨Tip Number 1
Network with people in the industry! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider knowledge and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. Think of examples from your past roles that showcase your problem-solving abilities and how you’ve handled tough situations.
✨Tip Number 3
Show your enthusiasm for the role during interviews! Let them know why you’re excited about being part of the NetOps Team and how you can contribute to maintaining and improving their network infrastructure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace NetOps Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT support experience and technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your customer service mindset!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our NetOps Team and how you can contribute to keeping our network running smoothly. Keep it friendly and professional!
Show Off Your Problem-Solving Skills: In your application, share examples of how you've tackled IT issues in the past. We love seeing candidates who can stay calm under pressure and think on their feet, so let us know how you’ve made a difference!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Linney
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Office 365, and Mac devices. Be ready to discuss how you've used these systems in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tech, but that you can handle it under pressure.
✨Show Off Your Customer Service Skills
Since this role is all about customer-focused IT support, think of examples where you've gone above and beyond for a user. Prepare to share specific stories that highlight your communication skills and problem-solving abilities. This will demonstrate your commitment to delivering exceptional service.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Practice how you would respond to common IT issues or incidents. This could include anything from a network outage to a user struggling with software. Showing your thought process will help interviewers see how you approach problems.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, ongoing training opportunities, or how they measure success in the NetOps team. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
