At a Glance
- Tasks: Welcome clients and their pets, manage calls, and coordinate appointments.
- Company: Join a passionate team at Anderson Moores Veterinary Specialists.
- Benefits: Enjoy 5 weeks holiday, career growth, and pet insurance reimbursement.
- Other info: Full training provided; flexible shifts with great team culture.
- Why this job: Make a difference in the lives of pets and their owners every day.
- Qualifications: Excellent communication skills and a love for animals are essential.
The predicted salary is between 24000 - 28000 € per year.
Location: Anderson Moores Veterinary Specialists
Job Type: Full-time, Fixed-Term (12 months)
Hours: 40 Hours per week, Monday - Friday
Shifts: Shift pattern is a combination of earlies and lates on a fixed two-week rota. (Plus occasional weekend/bank holiday cover on a rota basis)
Anderson Moores Veterinary Specialists are recruiting for a professional Client Care Team Member to join the Client Care Team on site in Winchester.
The role of a Client Care Team Member requires a forward-thinking, articulate and organized individual who works well under pressure.
Duties include:
- Meeting and greeting clients in a professional, yet sensitive manner
- Answering the telephone, dealing with queries, transferring calls, and taking messages where applicable
- Liaising with referring vets and accurately recording details
- Updating in-house notes system clearly and accurately
- Coordinating appointments with the animals owners
- Discussing finances and pet Insurance details
- Taking card and cash payments
- Accurately carrying out departmental filing
- Building good working relationships with colleagues at all levels
- Assisting with any other ad hoc duties when requested
To be considered for this role, applicants must:
- Possess excellent communication skills
- Be passionate about animals
- Be able to provide first class customer service
- Be eligible to work in the United Kingdom.
- Previous customer service experience is essential. Reception experience is desirable; however not essential as full training will be given.
Benefits:
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Reimbursement of Pet Insurance fees
- Life Assurance
- Group Pension scheme
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme
Client Care Team Member (Veterinary Receptionist) in Winchester employer: Linnaeus
Anderson Moores Veterinary Specialists is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With generous benefits such as five weeks of holiday, career progression opportunities, and a wellness programme, employees are encouraged to thrive both personally and professionally in the vibrant community of Winchester.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Team Member (Veterinary Receptionist) in Winchester
✨Tip Number 1
Get to know the company! Research Anderson Moores Veterinary Specialists and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Client Care Team Member, you'll need to be articulate and professional. Role-play common scenarios with friends or family to boost your confidence and ensure you're ready to handle client queries smoothly.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the role and the work environment. They might even share tips that could give you an edge during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Anderson Moores. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Client Care Team Member (Veterinary Receptionist) in Winchester
Some tips for your application 🫡
Show Your Passion for Animals:When writing your application, let your love for animals shine through! Share any relevant experiences you have with pets or in animal care. This will show us that you're not just looking for a job, but that you genuinely care about the well-being of our furry friends.
Highlight Your Customer Service Skills:Since this role is all about providing first-class customer service, make sure to emphasise your previous experience in this area. Use specific examples to demonstrate how you've handled customer queries or resolved issues in the past. We want to see how you can bring that same level of care to our clients!
Be Clear and Organised:As a Client Care Team Member, being organised is key! Make sure your application is well-structured and easy to read. Use bullet points where necessary and keep your language clear. This will help us see that you can communicate effectively, which is super important for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re proactive and keen to join our team at Anderson Moores Veterinary Specialists!
How to prepare for a job interview at Linnaeus
✨Know Your Stuff
Before the interview, make sure you research Anderson Moores Veterinary Specialists. Understand their values, services, and what makes them stand out in the veterinary field. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Client Care Team Member, excellent communication is key. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Demonstrate Your Passion for Animals
Make sure to express your love for animals during the interview. Share any relevant experiences, whether it's volunteering at an animal shelter or caring for pets. This will show that you’re not just looking for a job, but that you truly care about the well-being of animals.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you would handle a difficult client or manage multiple tasks under pressure. Practising your responses can help you feel more confident and articulate during the actual interview.
