At a Glance
- Tasks: Welcome clients, manage bookings, and provide top-notch customer service in a busy veterinary environment.
- Company: Join the friendly team at Pets 'n' Vets, Roundhouse Hospital.
- Benefits: Enjoy 5 weeks holiday, career progression, staff discounts, and wellness programmes.
- Other info: Fixed-term maternity cover with opportunities for growth and development.
- Why this job: Make a positive impact on pet owners while working in a supportive and dynamic team.
- Qualifications: Experience in a clinic setting and strong IT skills are essential.
The predicted salary is between 25038 - 25038 £ per year.
If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Salary: £25,038pa
Location: Pets 'n' Vets, Roundhouse Hospital
Job Type: Fixed Term - (Maternity Cover up to 12 months)
Hours: 37.5 hours per week
We are currently seeking a new receptionist to join our fantastic team! We would like to hear from candidates who are friendly, customer-focused and confident working in a busy environment. The position will best suit a proactive and enthusiastic individual with a passion for providing excellent customer service.
Roles and Responsibilities- Welcoming and registering new customers
- Booking in customers and making sure they receive gold standard care
- Answering the telephone and dealing with a range of customer queries
- Managing customer expectations regarding wait time
- Administration duties e.g. scanning paperwork, filling in forms etc.
- Taking payments
- Promoting services
Our receptionists are our first point of contact for our clients and should create the image and the first impression of our business, remaining calm, courteous and professional at all times. Our receptionists should make a positive impression and make clients feel confident in our service as a whole and help them feel at ease if they are worried or apprehensive.
What We’re Looking For- Previous experience of working in a clinic setting essential
- Confident using the telephone
- Cash handling and till operation
- IT skills – confident in the use of Word, Excel and Outlook as a minimum
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- Employer contribution pension scheme
- Wellness Program
- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist - (Maternity Cover up to 12 months)
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Linnaeus.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Linnaeus. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Veterinary Receptionist - (Maternity Cover up to 12 months)
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Linnaeus.
How to prepare for a job interview at Linnaeus
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Linnaeus's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Linnaeus offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
