Veterinary Receptionist Evenings - Milton

Village Vet Milton is a very busy, progressive and forward-thinking veterinary hospital. Open 24/7 365 days of the year, we pride ourselves on both our day-to-day and emergency veterinary care. We also work closely with other local practices providing 24-hour support as their emergency veterinary provider.

We are currently seeking an evening Client Care Assistant to join our team. You will be front of house, welcoming clients and their pets into the branch, and your shifts will cover some of our emergency hours in the evening. The successful applicant will be working front of house in our reception areas, taking calls for our emergency service, taking payments, speaking with clients and undertaking general administrative tasks, within a small friendly team of night staff.

Contract and Hours

• Contract Type: Part Time
• Hours: 17.5 hours per week
• Mon 6pm - 11pm
• Tues 6pm - 11pm
• Alternate weekends Fri, Sat and Sun 6pm - 11pm

Key Responsibilities

• Manage and deal with appointment bookings in a professional and efficient manner
• Support the business with a range of administrative duties
• Have a high level of attention to detail
• Able to work well in a fast-paced environment and still maintain a high level of customer service
• Show awareness of financial control within the practice
• Management of the practice diary to ensure all patients are booked in efficiently according to the hospital conditions and urgency of the case
• Maintain the highest professional and ethical standards
• Ensure that a high standard of client care is maintained at all times
• Work closely with your vet and neighbouring branches
• Serving customers and taking payments, advising customers on products and services
• Banking duties

Skills, Knowledge and Experience

• A proactive, positive attitude
• Adapt well to learning a new system if no previous experience
• Excellent communication skills, both verbal and written
• Highly motivated to provide excellent service to clients and the practice
• Works well within a team and be a positive member of the team
• Ability to work at a fast working pace under pressure and managing own workload when the branch runs at a slower pace
• Professional approach to work
• Excellent administration, organisational and time management skills with excellent attention to detail
• Excellent IT skills – Microsoft (Outlook, Word and Excel)

What We Offer

• 5 weeks holiday + bank holidays + Birthday Leave
• Extensive free online Linnaeus CPD program
• Career progression opportunities
• Staff discount schemes (gym membership)
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including: Employee assistance program, Eyecare voucher scheme, Free annual Flu jab, Cycle to work scheme, Recruitment referral reward scheme

Village Vet is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets. We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

Application

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Village Vet, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.