At a Glance
- Tasks: Assist in optimising patient workflow and support veterinary teams in a dynamic hospital environment.
- Company: Join London Vet Specialists, a leading multi-disciplinary referral hospital in Hammersmith.
- Benefits: Enjoy 5 weeks holiday, career progression, wellness programs, and staff discounts.
- Other info: Be part of a supportive culture that values diversity and personal growth.
- Why this job: Make a real difference in animal care while working with passionate professionals.
- Qualifications: Previous veterinary experience is essential; ideal for Patient Care Assistants or non-practicing RVNs.
The predicted salary is between 28500 - 35000 € per year.
An exciting opportunity has opened at London Vet Specialists for a Patient Flow Assistant to join our team in our multi-disciplinary referral hospital in Hammersmith. The role will work closely with our Patient Flow Coordinator RVN to optimise our patient workflow, with previous veterinary experience essential in the successful candidate.
The Patient Flow Assistant will be responsible for working collaboratively with the Patient Flow Coordinator, Head of Nursing Services (HoNS), Client Care Team Leader and teams across the hospital to deliver an optimal patient flow through all services. Your responsibilities will include the processing of patients admitted for investigations and procedures under the direction of the Patient Flow Coordinator. This includes patient admit processing, liaising with the anaesthesia, diagnostic imaging and wards teams, overseeing patient accommodation availability and emergency phone triage.
You will also assist with keeping accurate hospitalisation records in the SmartFlow patient management system to ensure our inpatients are appropriately managed during their hospitalisation from point of admission, as well as general assistance with client care responsibilities, such as telephony, email inbox management and practice management system tasks. This is not considered a clinical patient care role, with minimal patient handling requirements, though requires previous experience within a veterinary setting due to the nature of the role. The role may be suited to a Patient Care Assistant, Client Care Assistant or non-practicing RVN seeking a new dynamic role in a multi-disciplinary referral hospital.
Key Responsibilities- Process patients being admitted to the hospital, including ID confirmation and labelling, belongings labelling, admission to Animana practice management system, SmartFlow template set-up, Brucella Canis policy compliance and teamwide communication regarding infectious patients of zoonotic risk.
- Liaise with the Patient Flow Coordinator for patients admitted requiring procedure(s) for efficient scheduling across all services.
- Assist with emergency phone triage, to obtain case information and assess acceptance suitability, in line with our emergency case acceptance process.
- Assist with patient triage on arrival to the hospital for direction to the clinical team/ ICU or suitability to wait for clinician appointment.
- Demonstrate the ability to provide a high standard of hospital hygiene, to include cleaning and disinfection in all areas.
- Assist in consultations on request, in the form of patient restraint, direction of patient samples to the lab for processing and consult room stocking & hygiene maintenance.
- Assist with reception and client care duties to include greeting clients, answering the telephone, taking payments, scheduling appointments, email inbox management and Animana reception tasks.
- 5 weeks holiday + bank holidays + Birthday Leave
- Extensive Internal CPD
- Potential career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Recruitment referral reward scheme
- Wellness program including: Employee assistance program, Eyecare voucher scheme, Free annual Flu jab, Cycle to work scheme
London Vet Specialists originated as a boutique small animal referral centre in Belsize Park, North London and in May 2024, relocated to a new state-of-the-art site in Hammersmith, West London. The hospital boasts an incredible location on the banks of the river Thames, nestled within the bustling and thriving Hammersmith & Fulham neighbourhood. We now have a complete complement of specialist-led services, including orthopaedic and soft-tissue surgery, internal medicine, ophthalmology, anaesthesia & analgesia, cardiology, dermatology, diagnostic imaging & neurology.
London Vet Specialists is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6,000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about London Vet Specialists, Linnaeus or the role please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
Veterinary Patient Flow Assistant employer: Linnaeus
London Vet Specialists is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. Located in the vibrant Hammersmith area, our state-of-the-art facility provides extensive internal CPD opportunities, generous benefits including enhanced family leave and wellness programmes, and a commitment to fostering a diverse environment where every team member can thrive and contribute to our mission of creating a better world for pets.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Patient Flow Assistant
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on the Patient Flow Coordinator and the Client Care Team Leader. Understanding their roles and how they fit into the hospital will help you connect during your chat.
✨Tip Number 2
Show off your veterinary experience! Be ready to share specific examples of how you've optimised patient flow or handled emergency situations in the past. This will demonstrate that you’re not just a good fit, but the perfect fit for the role.
✨Tip Number 3
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll come across when it’s time to shine in front of the interview panel.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to the Talent Acquisition team. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Veterinary Patient Flow Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your previous veterinary experience and how it relates to the Patient Flow Assistant role. We want to see how your skills fit with what we do at London Vet Specialists!
Show Your Passion:Let your enthusiasm for animal care shine through in your written application. We love candidates who are genuinely excited about making a difference in the lives of pets and their owners!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your qualifications and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us at London Vet Specialists.
How to prepare for a job interview at Linnaeus
✨Know Your Veterinary Stuff
Make sure you brush up on your veterinary knowledge, especially around patient flow and hospital procedures. Familiarise yourself with terms like 'SmartFlow' and 'Animana', as well as the specific responsibilities of a Patient Flow Assistant. This will show that you're not just interested in the role but also understand its nuances.
✨Showcase Your Teamwork Skills
Since this role involves working closely with various teams, be ready to discuss your previous experiences in collaborative settings. Think of examples where you successfully communicated or coordinated with others, especially in a veterinary context. Highlighting your ability to work well with different departments will set you apart.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, like handling an emergency phone triage or managing patient admissions. Practise your responses to these scenarios, focusing on how you would prioritise tasks and ensure smooth patient flow. This will demonstrate your problem-solving skills and readiness for the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared about the team dynamics, the hospital's approach to patient care, or opportunities for professional development. This shows your genuine interest in the position and helps you gauge if the workplace aligns with your values and career goals.
