At a Glance
- Tasks: Provide five-star service to clients and patients in a busy veterinary practice.
- Company: Join Village Vet, a well-established and accredited small animal hospital.
- Benefits: Enjoy 5 weeks holiday, career progression, staff discounts, and wellness programmes.
- Other info: Dynamic role with flexible shifts and opportunities for personal growth.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Experience in customer service; veterinary industry experience is a plus.
The predicted salary is between 38475 - 47025 £ per year.
Job Title
Lead Client Care Assistant
Location
Village Vet, Highgate
Job Type
Full-time, Permanent
Hours
42 Hours per week. Flexible shift patterns that vary between 08:00am and 7:30pm including weekend working 1: 3 weekends 9:30-1:30pm
An opportunity has arisen to join our fantastic team at our fantastic Highgate team as a Lead Client Care Assistant.
Working at a busy veterinary practice, you will be responsible for ensuring both our clients and patients receive a professional five-star service throughout their time with us.
This role is fast-paced, high-pressured but fun, with no two working days the same.
We pride ourselves on providing the best standard of care to both our long-standing and new clients, always ensuring we are personal, professional, and empathetic.
Our front-of-house teams are the face and voice of our business therefore, this role is extremely valued within the hospital team.
Your Role And Responsibilities
- Liaising with clients and the clinical team to ensure effective customer service
- Meeting and greeting clients with an effortless smile
- Booking appointments and diary management
- Managing telephone and email enquiries
- Taking payment for services and products
- Promoting our fantastic Pet Healthcare Plan
- Completing various administrative duties for the clinical team and the business
- Managing cash, stock and client accounts
- Opening up and closing the primary care services.
• Various administrative duties such as
- Pet travel scheme paperwork / AHCs
- Post op calls and Pre-op texts
- Maintaining consult rooms
- Uploading /printing lab results
- Scanning paperwork
- Meds collections texts
- Inputting stock take (every 3 months)
- Some restraining to help vets when limited staff
- You may be required to cover shifts at our other pratices in Hertfordshire
- Key Skills And Experience
- Experience in a Reception or Customer Service role essential
- Experience of Veterinary industry preferable
- IT skills – confident in the use of Word, Excel and Outlook as a minimum
- Excellent telephone and face-to-face communication skills
- The ability to stay focused under pressure and to multitask
- Flexibility to work on a rota basis
Benefits
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
• Wellness program including
- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme
About Us
We are a well-established, RCVS accredited, small animal hospital based in St Albans. and we offer out of hours care to the local areas of Hertfordshire, and North London.
Alongside all our primary care services we also have a 24-hour continuous care hospital made up of our highly certified specialists and general practice staff to ensure the highest form of veterinary care for the benefits of pets and clients alike.
Village Vet is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world.
Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people.
Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services.
You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best.
We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered.
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Veterinary Lead Client Care Assistant employer: Linnaeus
Linnaeus is an exceptional employer, offering a dynamic work culture that prioritises professional growth and mentorship for its Veterinary Surgeons. Located in the picturesque town of Ludlow, employees benefit from state-of-the-art facilities, a competitive salary, and a supportive team environment that fosters excellence in veterinary care.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Lead Client Care Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Linnaeus. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Linnaeus before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Veterinary Lead Client Care Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Linnaeus:Your cover letter is your chance to shine! Tell us why you want to work at Linnaeus specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Linnaeus!
How to prepare for a job interview at Linnaeus
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
