Veterinary Client Care Coordinator
Veterinary Client Care Coordinator

Veterinary Client Care Coordinator

Full-Time 24000 - 36000 ÂŁ / year (est.) No home office possible
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At a Glance

  • Tasks: Join our team to coordinate client care and ensure a smooth experience for pets and their owners.
  • Company: Linnaeus is part of Mars Veterinary Health, dedicated to creating a better world for pets and people.
  • Benefits: Enjoy 5 weeks holiday, pension contributions, life assurance, and extensive training opportunities.
  • Why this job: Be the friendly face of our practice, making a positive impact on pet care and client satisfaction.
  • Qualifications: No specific qualifications required, just a passion for animals and excellent communication skills.
  • Other info: Work full-time over 4 days with 1 in 4 weekends, in a supportive and inclusive environment.

The predicted salary is between 24000 - 36000 ÂŁ per year.

Linnaeus Cambridgeshire, England, United Kingdom

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Linnaeus Cambridgeshire, England, United Kingdom

1 day ago Be among the first 25 applicants

Join to apply for the Veterinary Client Care Coordinator role at Linnaeus

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.

Cromwell Vets are recruiting for an experienced and professional Client Care Coordinator to join their Client Care team at the branch in Huntingdon. This is a full-time permanent position working 40 hours a week over 4 days and 1 in 4 weekends.

The purpose of this position is to serve as a member of the Client Co-ordinator team providing an excellent service to our clients and visitors.

  • Arranging appointments
  • Keeping accurate records
  • Clerical duties related to animal patient care and treatment and helping to facilitate accurate communications between clients, veterinary surgeons, our nursing staff and practice manager.

Our client co-ordinators should create the image and the first impression of our business, remaining calm, courteous and professional always, regardless of a client or visitor’s behaviour. Our receptionists should make a positive impression and make clients feel confident in our service as a whole and helps to put them at ease if they are worried or apprehensive.

This position requires a practical knowledge of the practice’s organisation and services; the basic rules and regulations governing visitors; dispensing restrictions; basic animal patient treatment; recognition of an emergency; accuracy in transcribing information/messages and a practical knowledge of the standard procedures, veterinary records and terminology used in the practice. Processing insurance claims both for direct payment and on behalf of clients may be a key aspect of this role.

Key Responsibilities

  • Greet and receive clients and their pets on arrival and then monitor and manage waiting times.
  • Scheduling all appointments efficiently, trying to be flexible around the client and being polite if the client appears to be difficult or inflexible.
  • Check all details for new clients to ensure they are correct and amend where necessary.
  • Be familiar with the practice website, to guide clients and enquiries through to relevant sections.
  • Liaise with the nurses regarding admissions and discharges, ensuring that any medication is ready, the invoice has been paid, and any further appointments have been arranged.
  • Ensure you are familiar with all routinely dispensed products regarding nutrition, obesity, worming and flea problems, and check that you have access to relevant information on certain products.
  • Counsel clients regarding available products and basic pre- and post-operative care and promote sales where appropriate. For example; ask clients who are here for boosters if they have enough flea supplies/wormers etc. to last until their next visit.

What We Offer

  • 5-weeks holiday plus bank holidays and birthday leave
  • Employer contribution pension scheme
  • Life assurance
  • E-car salary sacrifice scheme
  • Enhanced equal family leave
  • Extensive internal and funded external CPD

At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an experienced team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.

Cromwell Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

Seniority level

  • Seniority level

    Not Applicable

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Health Care Provider

  • Industries

    Veterinary Services

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Veterinary Client Care Coordinator employer: Linnaeus

Linnaeus is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of its Associates. With generous benefits such as five weeks of holiday, extensive professional development opportunities, and a commitment to mental health support, employees are empowered to thrive in their roles. Located in the vibrant area of Cambridgeshire, working at Cromwell Vets means being part of a dedicated team that is passionate about creating a better world for pets and their owners.
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Contact Detail:

Linnaeus Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Veterinary Client Care Coordinator

✨Tip Number 1

Familiarise yourself with the veterinary terminology and procedures mentioned in the job description. Understanding terms like 'pre- and post-operative care' or 'insurance claims' will help you communicate effectively during the interview.

✨Tip Number 2

Research Linnaeus and Cromwell Vets to understand their values and services. Being able to discuss how your personal values align with theirs can make a strong impression during your interview.

✨Tip Number 3

Prepare examples from your past experiences that demonstrate your ability to handle difficult clients or stressful situations. This role requires excellent customer service skills, so showcasing your problem-solving abilities will be beneficial.

✨Tip Number 4

Practice your communication skills, especially in a calm and professional manner. Since you'll be the first point of contact for clients, demonstrating your ability to remain composed under pressure is crucial.

We think you need these skills to ace Veterinary Client Care Coordinator

Excellent Communication Skills
Customer Service Skills
Organisational Skills
Attention to Detail
Time Management
Problem-Solving Skills
Knowledge of Veterinary Terminology
Ability to Handle Difficult Situations
Record Keeping
Appointment Scheduling
Basic Knowledge of Animal Care
Insurance Claim Processing
Empathy and Compassion
Team Collaboration

Some tips for your application 🫡

Understand the Role: Before applying, make sure you fully understand the responsibilities of a Veterinary Client Care Coordinator. Familiarise yourself with the key tasks such as scheduling appointments, managing client communications, and providing excellent customer service.

Tailor Your CV: Customise your CV to highlight relevant experience in client care or veterinary services. Emphasise skills like communication, organisation, and any specific knowledge related to animal care that aligns with the job description.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal care and client service. Mention specific experiences that demonstrate your ability to handle challenging situations calmly and professionally, as this is crucial for the role.

Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented clearly. A polished application reflects your attention to detail.

How to prepare for a job interview at Linnaeus

✨Know the Role Inside Out

Familiarise yourself with the responsibilities of a Veterinary Client Care Coordinator. Understand the importance of client interactions, appointment scheduling, and record-keeping. This knowledge will help you answer questions confidently and demonstrate your suitability for the role.

✨Showcase Your Communication Skills

As a Client Care Coordinator, effective communication is key. Prepare to discuss how you've handled difficult clients or situations in the past. Use examples that highlight your ability to remain calm and professional, ensuring clients feel valued and understood.

✨Demonstrate Your Knowledge of Veterinary Practices

Brush up on basic veterinary terminology and common procedures. Being able to discuss topics like pre- and post-operative care or common pet health issues will show your commitment to the role and your understanding of the veterinary field.

✨Prepare Questions for the Interviewers

Think of insightful questions to ask your interviewers about the practice and its culture. This not only shows your interest in the position but also helps you determine if the environment aligns with your values and work style.

Veterinary Client Care Coordinator
Linnaeus

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