At a Glance
- Tasks: Deliver top-notch client service and support pet owners through their pets' care journey.
- Company: Join Linnaeus, a leading veterinary practice with a focus on excellence and client experience.
- Benefits: Enjoy 5 weeks holiday, career progression, wellness programs, and staff discounts.
- Other info: Dynamic team environment with opportunities for professional growth and development.
- Why this job: Make a real difference in the lives of pets and their owners while developing your skills.
- Qualifications: Experience in veterinary care or high-end customer service is essential.
The predicted salary is between 36000 - 60000 £ per year.
Job Title: Client Care Assistant
Location: Village Vet Ealing
Job Type: Full-time, Permanent
Hours: 42 Hours per week
Shifts: Monday to Friday between the hours of 8am - 7.30pm. (plus 1:3 Saturday mornings - 8am - 1pm)
We are searching for a passionate individual to join our wonderful Client Care team at Village Vet Ealing.
Our front-of-house team is the face and voice of our business, making this role exceptionally valued.
In this position, you will work closely with our clinical team to ensure that our clients and patients receive the highest standard of service and care.
Roles and Responsibilities
- Liaising with clients and the clinical team to ensure effective customer service
- Completing various administrative duties for the clinical team and the business
- Promoting our fantastic Healthcare Plan
- Meeting and greeting clients with an effortless smile
- Booking appointments and diary management
- Managing telephone and email enquiries
- Taking payment for services and products
- Managing cash, stock and client accounts
- Opening and closing the practice
What We're looking for
The candidate needs to be confident, committed, and able to work well under pressure with exceptional organisational skills. This role is fast-paced, friendly and fun with no working day the same.
What We offer
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- Employer contribution pension scheme
- Wellness program including:
- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme
About Us
We are a well-established, Royal College of Veterinary Surgeons (RCVS) accredited, small animal primary care practice that covers the locations of London, Hertfordshire, and Cambridgeshire. Alongside all our primary care services we also have four 24-hour continuous care hospitals made up of our highly certified specialists and general practice staff to ensure the highest form of veterinary care for the benefits of pets and clients alike.
Village Vet is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best - care for pets.
We are committed to fostering a culture that is inclusive and diverse. We care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
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Veterinary Client Care Assistant in City of London employer: Linnaeus
Forest Vets is an exceptional employer, offering a unique night shift pattern that allows for a balanced work-life schedule while providing the opportunity to work in a busy, referral-standard veterinary environment. With a strong emphasis on professional development and collaboration, employees are encouraged to grow their skills and expertise, all while being part of a dedicated team that prioritises exceptional patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Client Care Assistant in City of London
✨Tip Number 1
Get to know the company! Research Linnaeus and London Vet Specialists, so you can chat about their values and services during your interview. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your communication skills! As a Veterinary Client Care Assistant, you'll need to be calm and empathetic. Role-play with a friend or family member to get comfortable handling tricky client situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at Linnaeus.
We think you need these skills to ace Veterinary Client Care Assistant in City of London
Some tips for your application 🫡
Show Your Passion for Pets:When writing your application, let your love for animals shine through! Share any personal experiences or stories that highlight your commitment to pet care and client service. We want to see that you genuinely care about the well-being of our furry friends.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Veterinary Client Care Assistant role. Highlight relevant experience in veterinary settings or customer service, and use keywords from the job description. This shows us you’ve done your homework and are serious about joining our team!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us your organisational skills right from the start!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Linnaeus and what we stand for before you hit send!
How to prepare for a job interview at Linnaeus
✨Know Your Stuff
Familiarise yourself with the specific services offered at London Vet Specialists. Understand the basics of veterinary care and be ready to discuss how you can support clients through their pets' journeys. This knowledge will show your commitment and help you connect with the interviewers.
✨Showcase Your Empathy
As a Veterinary Client Care Assistant, you'll need to handle emotional situations with grace. Prepare examples from your past experiences where you've demonstrated empathy and excellent customer service. This will highlight your ability to create a comforting environment for clients.
✨Practice Your Communication Skills
Clear communication is key in this role. During the interview, practice articulating your thoughts clearly and concisely. You might even want to role-play common scenarios you could face, like liaising with pet owners or insurance companies, to demonstrate your readiness.
✨Be Ready for Practical Questions
Expect questions that assess your organisational skills and ability to multitask. Think of specific instances where you've successfully managed multiple tasks under pressure. This will reassure the interviewers that you can thrive in a busy veterinary environment.
