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- Tasks: Join our reception team to provide excellent service and support to clients and their pets.
- Company: Linnaeus is part of Mars Veterinary Health, dedicated to creating a better world for pets and people.
- Benefits: Enjoy 5 weeks holiday, relocation support, pension scheme, and mental health resources.
- Why this job: Be part of a friendly team that values your wellbeing and offers growth opportunities.
- Qualifications: Experience in client care and knowledge of veterinary practices is preferred.
- Other info: We promote an inclusive culture where you can be your authentic self.
The predicted salary is between 28800 - 43200 £ per year.
Linnaeus Swindon, England, United Kingdom
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Join to apply for the Veterinary Client Care Advisor role at Linnaeus
Linnaeus Swindon, England, United Kingdom
2 weeks ago Be among the first 25 applicants
Join to apply for the Veterinary Client Care Advisor role at Linnaeus
If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Eastcott Veterinary Hospital and Referrals are recruiting for an experienced and professional client care advisor to join their friendly and supportive team. This is a full-time permanent position working 40h per week.
The purpose of this position is to serve as a member of the reception team providing an excellent service to our clients and visitors.
- Arranging appointments
- Keeping accurate records
- Various clerical duties related to animal patient care and treatment
- Facilitate accurate communications between clients, veterinary surgeons, our nursing staff and practice manager
Our receptionists should create the image and the first impression of our business, remaining calm, courteous and professional at all times, regardless of a client or visitor’s behaviour. Our receptionists should make a positive impression and make clients feel confident in our service as a whole and helps to put them at ease if they are worried or apprehensive.
This position requires a practical knowledge of the practice’s organisation and services; the basic rules and regulations governing visitors; dispensing restrictions; basic animal patient treatment; recognition of an emergency; accuracy in transcribing information/messages and a practical knowledge of the standard procedures, veterinary records and terminology used in the practice. Processing insurance claims both for direct payment and on behalf of clients may be a key aspect of this role.
What We Offer
- 5-weeks holiday plus bank holidays and birthday leave
- Relocation support
- RCVS and VDS fees paid
- Employer contribution pension scheme
- Life assurance
- E-car salary sacrifice scheme
- Enhanced equal family leave
- Extensive internal and funded external CPD
At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an experienced team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.
Eastcott Referrals is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Eastcott, Linnaeus or the role please contact our Talent Acquisition team atcareers@linnaeusgroup.co.uk.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Consulting, Information Technology, and Sales
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Industries
Veterinary Services
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Veterinary Client Care Advisor employer: Linnaeus
Contact Detail:
Linnaeus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Client Care Advisor
✨Tip Number 1
Familiarise yourself with the specific services and values of Linnaeus. Understanding their commitment to animal care and client service will help you align your responses during any interviews or discussions.
✨Tip Number 2
Network with current or former employees of Linnaeus, especially those in client care roles. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application.
✨Tip Number 3
Prepare to demonstrate your customer service skills through role-playing scenarios. Since this role involves direct interaction with clients, showcasing your ability to handle various situations calmly and professionally will set you apart.
✨Tip Number 4
Research common veterinary terminology and procedures. Being knowledgeable about the basics will not only impress during interviews but also show your genuine interest in the role and the veterinary field.
We think you need these skills to ace Veterinary Client Care Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Veterinary Client Care Advisor position. Tailor your application to highlight relevant experience and skills that align with these expectations.
Craft a Strong Cover Letter: Write a personalised cover letter that showcases your passion for animal care and client service. Mention specific experiences that demonstrate your ability to handle the responsibilities outlined in the job description, such as managing appointments or communicating effectively with clients.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or veterinary settings. Include specific examples of how you have provided excellent service, managed records, or dealt with challenging situations to show you are well-suited for this role.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a client-facing role.
How to prepare for a job interview at Linnaeus
✨Know the Role Inside Out
Familiarise yourself with the responsibilities of a Veterinary Client Care Advisor. Understand the importance of excellent client service, appointment scheduling, and communication between clients and veterinary staff. This knowledge will help you answer questions confidently.
✨Showcase Your People Skills
As a client care advisor, you'll be the first point of contact for clients. Highlight your ability to remain calm and courteous, even in stressful situations. Share examples from past experiences where you've successfully managed difficult interactions.
✨Demonstrate Your Knowledge of Veterinary Practices
Brush up on basic veterinary terminology and procedures. Being able to discuss animal patient care and treatment will show that you're serious about the role and understand the environment you'll be working in.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask about the team culture, training opportunities, and how they support employee wellbeing. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
