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- Tasks: Provide excellent client service and support at our veterinary reception.
- Company: Join the friendly team at Eastcott Veterinary Hospital.
- Benefits: Flexible part-time hours and a supportive work environment.
- Why this job: Make a difference in pet care while gaining valuable experience.
- Qualifications: Experience in client care and strong communication skills.
- Other info: Opportunity to learn about veterinary practices and animal care.
The predicted salary is between 13 - 16 £ per hour.
Location: Eastcott Veterinary Hospital
Job Type: Part-time, Permanent
Hours: 20 hours per week
Shifts: Saturday 8.15am-4.15pm, Sunday 2.15pm-8.15pm, Monday 8am-12pm
Eastcott Veterinary Hospital and Referrals are recruiting for an experienced and professional client care advisor to join their friendly and supportive team. The purpose of this position is to serve as a member of the reception team providing an excellent service to our clients and visitors.
- Arranging appointments
- Keeping accurate records
- Various clerical duties related to animal patient care and treatment
- Facilitate accurate communications between clients, veterinary surgeons, our nursing staff and practice manager
Our receptionists should create the image and the first impression of our business, remaining calm, courteous and professional at all times, regardless of a client or visitor’s behaviour. Our receptionists should make a positive impression and make clients feel confident in our service as a whole and helps to put them at ease if they are worried or apprehensive.
This position requires a practical knowledge of the practice’s organisation and services; the basic rules and regulations governing visitors; dispensing restrictions; basic animal patient treatment; recognition of an emergency; accuracy in transcribing information/messages and a practical knowledge of the standard procedures, veterinary records and terminology used in the practice.
Processing insurance claims both for direct...
Veterinary Client Care Advisor (part-time) in Swindon employer: Linnaeus
Contact Detail:
Linnaeus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Client Care Advisor (part-time) in Swindon
✨Tip Number 1
Get to know the Eastcott Veterinary Hospital vibe! Before your interview, check out their website and social media. Understanding their values and culture will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common client scenarios with a friend or family member. This will help you feel more confident in handling various situations, especially when it comes to keeping calm and professional under pressure.
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you're engaged and keen to learn. Ask about the team dynamics, what a typical day looks like, or how they handle challenging clients. This can give you valuable insights into the role.
✨Tip Number 4
Apply through our website for a smoother process! We want to see your application, and applying directly helps us keep track of your details. Plus, it shows you're proactive and ready to join our awesome team!
We think you need these skills to ace Veterinary Client Care Advisor (part-time) in Swindon
Some tips for your application 🫡
Show Your Passion for Animals: When writing your application, let us know how much you love working with animals. Share any relevant experiences or stories that highlight your passion for animal care and client service. This will help us see your genuine interest in the role!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this specific role. Highlight your experience in client care and any relevant skills that match the job description. We want to see how you fit into our team at Eastcott Veterinary Hospital!
Be Professional Yet Approachable: Remember, as a Client Care Advisor, you'll be the first point of contact for our clients. Use a friendly tone in your application while maintaining professionalism. This balance is key to making a great first impression!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Linnaeus
✨Know Your Stuff
Familiarise yourself with the veterinary practice's services and terminology. Brush up on common animal treatments and procedures, as well as the basics of client care. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Client Care Advisor, you'll be the first point of contact for clients. Prepare examples of how you've handled difficult situations or provided excellent customer service in the past. This will demonstrate your ability to remain calm and professional under pressure.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to client care and veterinary practices. This will help you articulate your thoughts clearly and reduce any nerves on the day.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how they handle challenging client interactions. It shows your enthusiasm for the role and helps you gauge if the practice is the right fit for you.
