At a Glance
- Tasks: Provide excellent client care and support in a busy veterinary environment.
- Company: Join a friendly team at Eastcott Veterinary Hospital.
- Benefits: Enjoy 5 weeks holiday, staff discounts, and wellness programmes.
- Other info: Flexible part-time hours with opportunities for career progression.
- Why this job: Make a difference in pet care while gaining valuable experience.
- Qualifications: Experience in client care and strong communication skills required.
The predicted salary is between 12 - 15 £ per hour.
Location: Eastcott Veterinary Hospital
Job Type: Part-time, fixed term
Hours: 20 hours per week. Monday to Friday 09.30am - 1.30pm plus 1 in 7 Saturdays
Eastcott Veterinary Hospital and Referrals are recruiting for an experienced and professional client care advisor to join their friendly and supportive team. The purpose of this position is to serve as a member of the reception team, providing an excellent service to our clients and visitors.
Responsibilities:
- Arranging appointments
- Keeping accurate records
- Various clerical duties related to animal patient care and treatment
- Facilitate accurate communications between clients, veterinary surgeons, our nursing staff and the practice manager
Our receptionists should create the image and the first impression of our business, remaining calm, courteous and professional at all times, regardless of a client or visitor’s behaviour. Our receptionists should make a positive impression and make clients feel confident in our service as a whole and help put them at ease if they are worried or apprehensive.
This position requires a practical knowledge of the practice’s organisation and services; the basic rules and regulations governing visitors; dispensing restrictions; basic animal patient treatment; recognition of an emergency; accuracy in transcribing information/messages and a practical knowledge of the standard procedures, veterinary records and terminology used in the practice. Processing insurance claims both for direct payment and on behalf of clients may be a key aspect of this role.
Benefits:
- 5 weeks holiday + bank holidays + Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including: Employee assistance program, Eyecare voucher scheme, Free annual Flu jab, Cycle to work scheme, Recruitment referral reward scheme
All applications with the relevant skills and qualifications will be carefully considered.
Part-Time Veterinary Client Care & Admin Specialist in Swindon employer: Linnaeus
At Eastcott Veterinary Hospital, we pride ourselves on being an excellent employer, offering a supportive and friendly work environment where our team members can thrive. With generous benefits such as 5 weeks of holiday, career progression opportunities, and a wellness programme, we ensure that our staff feel valued and empowered in their roles. Located in a vibrant community, our part-time Veterinary Client Care & Admin Specialist position allows you to make a meaningful impact while enjoying a balanced work-life schedule.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Veterinary Client Care & Admin Specialist in Swindon
✨Tip Number 1
Get to know the company! Research Eastcott Veterinary Hospital and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to client care and admin tasks. Role-play with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can help convey your commitment to the role and the company.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Part-Time Veterinary Client Care & Admin Specialist in Swindon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of a Veterinary Client Care & Admin Specialist. Highlight any relevant experience in customer service or administration, and don’t forget to mention your knowledge of veterinary practices if you have it!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for animal care and how you can contribute to our friendly team. Keep it professional but let your personality show through.
Showcase Your Communication Skills:As a client care advisor, communication is key. In your application, give examples of how you've effectively communicated with clients or colleagues in the past. This will help us see how you handle various situations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Linnaeus
✨Know Your Stuff
Familiarise yourself with the veterinary terminology and procedures mentioned in the job description. Brush up on basic animal care knowledge and be ready to discuss how you can apply this in a client-facing role.
✨Showcase Your People Skills
As a Client Care Advisor, you'll be the first point of contact for clients. Prepare examples of how you've handled difficult situations or provided excellent customer service in the past. This will demonstrate your ability to remain calm and professional under pressure.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to client care and administration. This will help you articulate your thoughts clearly and confidently during the actual interview.
✨Ask Thoughtful Questions
Prepare a few insightful questions about the team dynamics, the practice's approach to client care, or opportunities for professional development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
