At a Glance
- Tasks: Join our reception team, providing excellent service and support to clients and their pets.
- Company: Eastcott Veterinary Hospital, a friendly and supportive workplace.
- Benefits: Enjoy 5 weeks holiday, career progression, staff discounts, and wellness programs.
- Other info: Part-time role with flexible hours and opportunities for growth.
- Why this job: Make a positive impact on pet owners while gaining valuable experience in a veterinary setting.
- Qualifications: Experience in client care and strong communication skills are essential.
The predicted salary is between 12 - 15 £ per hour.
If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Location: Eastcott Veterinary Hospital
Job Type: Part-time, fixed term
Hours: 20 hours per week. Monday to Friday 09.30am - 1.30pm plus 1 in 7 Saturdays
Eastcott Veterinary Hospital and Referrals are recruiting for an experienced and professional client care advisor to join their friendly and supportive team. The purpose of this position is to serve as a member of the reception team, providing an excellent service to our clients and visitors.
Responsibilities:
- Arranging appointments
- Keeping accurate records
- Various clerical duties related to animal patient care and treatment
- Facilitate accurate communications between clients, veterinary surgeons, our nursing staff and the practice manager
Our receptionists should create the image and the first impression of our business, remaining calm, courteous and professional at all times, regardless of a client or visitor’s behaviour. Our receptionists should make a positive impression and make clients feel confident in our service as a whole and help put them at ease if they are worried or apprehensive.
This position requires a practical knowledge of the practice’s organisation and services; the basic rules and regulations governing visitors; dispensing restrictions; basic animal patient treatment; recognition of an emergency; accuracy in transcribing information/messages and a practical knowledge of the standard procedures, veterinary records and terminology used in the practice. Processing insurance claims both for direct payment and on behalf of clients may be a key aspect of this role.
Benefits:
- 5 weeks holiday + bank holidays + Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including: Employee assistance program, Eyecare voucher scheme, Free annual Flu jab, Cycle to work scheme, Recruitment referral reward scheme
All applications with the relevant skills and qualifications will be carefully considered.
Client Care Advisor (Veterinary Receptionist) - Part-time in Swindon employer: Linnaeus
At Eastcott Veterinary Hospital, we pride ourselves on being an excellent employer, offering a supportive and friendly work environment for our Client Care Advisors. With generous benefits such as 5 weeks of holiday, career progression opportunities, and a wellness programme, we ensure our team members feel valued and empowered in their roles. Located in a vibrant community, our practice fosters a culture of compassion and professionalism, making it a rewarding place to contribute to animal care and client satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Advisor (Veterinary Receptionist) - Part-time in Swindon
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary field or even those who work at Eastcott Veterinary Hospital. A friendly chat can sometimes lead to insider info about the role and might just give you that edge over other candidates.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of veterinary terminology and client care practices. We want you to feel confident and ready to impress, so practice common interview questions and think about how your experience aligns with the responsibilities listed in the job description.
✨Tip Number 3
Showcase your personality! As a Client Care Advisor, you'll be the first point of contact for clients, so let your warmth and professionalism shine through during the interview. Remember, they’re looking for someone who can create a positive impression and make clients feel at ease.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Eastcott Veterinary Hospital. Let’s get you that part-time role!
We think you need these skills to ace Client Care Advisor (Veterinary Receptionist) - Part-time in Swindon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Client Care Advisor role. Highlight any relevant experience in customer service, especially in a veterinary or healthcare setting. We want to see how your skills match what we're looking for!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for animal care and your commitment to providing excellent client service. Let us know why you’re excited about joining our team at Eastcott Veterinary Hospital.
Showcase Your Communication Skills:As a Client Care Advisor, communication is key. In your application, demonstrate your ability to communicate clearly and professionally. Share examples of how you've handled difficult situations or provided support to clients in the past.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensure it gets into the right hands. Don’t miss out on this opportunity!
How to prepare for a job interview at Linnaeus
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Care Advisor. Familiarise yourself with tasks like arranging appointments and processing insurance claims. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your People Skills
As a receptionist, you'll be the first point of contact for clients. Practice how to convey calmness and professionalism, even in challenging situations. Think of examples from your past experiences where you've successfully handled difficult customers or created a positive atmosphere.
✨Brush Up on Veterinary Terminology
Having a basic understanding of veterinary terms and procedures can set you apart from other candidates. Do some research on common animal treatments and terminology used in veterinary practices. This will not only impress your interviewers but also help you feel more confident during the conversation.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what a typical day looks like for a Client Care Advisor. This shows your enthusiasm for the role and helps you gauge if the practice is the right fit for you.
