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- Tasks: Provide top-notch IT support to veterinary practices and hospitals across Europe.
- Company: Join MVH Europe, a leading veterinary care provider dedicated to pet wellbeing.
- Benefits: Enjoy a competitive salary, supportive culture, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and continuous development.
- Why this job: Make a real difference in the lives of pets while developing your IT skills.
- Qualifications: 2+ years in IT support, strong communication, and problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
IT Service Desk Engineer role for MVH Europe within the Central Support IT team. Supporting over 5,000 associates across the Linnaeus Group, you will deliver high-quality technical support services as the primary IT contact for assigned veterinary practices and referral hospitals. The position is a 9-month fixed-term contract based in Solihull, with 5 days per week in the office.
About MVH Europe: Mars Veterinary Health (MVH) Europe is a family of leading veterinary care providers committed to creating a better world for pets. Our network includes trusted brands such as AniCura and Linnaeus, operating over 500 animal hospitals and clinics across 18 European countries. AniCura provides care to over three million patients each year through 12,500 professionals. Linnaeus, operating primarily in the UK and Ireland, is home to over 6,000 Associates empowered to deliver exceptional care through a culture of collaboration, clinical excellence, and continuous development. MVH Europe prioritises accountability, inclusion, and wellbeing and supports teams through governance, wellbeing programs, and a shared passion for delivering outcomes in veterinary care.
The Role: We are looking for a proactive and customer-focused IT Service Desk Engineer to join the Central Support IT team. Your responsibilities include delivering national technical support services and acting as the primary IT contact for your assigned practices and referral hospitals. The role combines remote support, on-site visits, and user training, and requires strong problem-solving and relationship-building skills.
Responsibilities:
- Act as the point of contact for all IT incidents and service requests
- Log and manage tickets via ServiceNow, ensuring timely resolution within SLAs
- Deliver 1st and 2nd line support via phone, remote tools, and in person
- Support hardware and software including servers, desktops, printers, and applications
- Take full ownership of issues from start to resolution
- Escalate complex issues to internal/external teams when required
- Maintain accurate documentation and update the Knowledge Base
- Provide end-user training on new systems and tools
- Manage user accounts across business applications (e.g. PMS)
- Monitor IT assets and ensure CMDB accuracy
- Identify recurring issues and escalate risks
- Attend CAB meetings to understand and identify risks with planned changes; communicate approved changes to the wider service team
- Collaborate with wider IT teams to maintain data security and governance
- Support change management processes and communicate updates
Essential Skills & Experience:
- At least 2 years’ experience in a similar IT support role
- Strong knowledge of:
- Active Directory
- Office 365
- Windows Desktop & Server operating systems
How to Apply: For internal candidates: please follow internal processes with the Corporate Recruiter. For external candidates: apply by submitting your resume through the apply button below.
Equal Opportunity: MVHE is an equal opportunity employer and welcomes applications from candidates with diverse backgrounds.
Service Desk Engineer- Fixed Term Contract in Solihull employer: Linnaeus
Contact Detail:
Linnaeus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer- Fixed Term Contract in Solihull
✨Tip Number 1
Network like a pro! Reach out to current employees at MVH Europe on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Service Desk Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Active Directory, Office 365, and Windows systems. We want to see that you can handle those 1st and 2nd line support queries with ease!
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you've taken ownership of an issue from start to finish. We love candidates who can demonstrate their ability to resolve IT incidents effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team at MVH Europe.
We think you need these skills to ace Service Desk Engineer- Fixed Term Contract in Solihull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Engineer role. Highlight your relevant experience, especially in IT support and customer service. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it friendly and professional – we love a good story!
Show Off Your Skills: Don’t forget to showcase your technical skills, especially with Active Directory, Office 365, and Windows systems. We’re keen on seeing how you’ve used these in past roles, so give us the details!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be one step closer to joining our amazing team at MVH Europe!
How to prepare for a job interview at Linnaeus
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, Office 365, and Windows operating systems. Be ready to discuss specific scenarios where you've used these technologies to solve problems, as this will show your practical experience.
✨Show Off Your Customer Service Skills
Since this role is all about supporting users, think of examples where you've gone above and beyond for customers. Prepare to share stories that highlight your communication skills and ability to handle difficult situations with ease.
✨Familiarise Yourself with ServiceNow
As you'll be logging and managing tickets via ServiceNow, it’s a good idea to get familiar with the platform. If you have experience with it, be prepared to discuss how you've used it in previous roles to manage incidents and service requests.
✨Prepare Questions About the Role
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, the types of issues you might encounter, and how success is measured in this role. This shows your genuine interest and helps you assess if it's the right fit for you.