At a Glance
- Tasks: Provide 2nd and 3rd Line Application Support and troubleshoot issues.
- Company: Join MVH Europe, a leading veterinary care provider dedicated to pet welfare.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on innovation and collaboration.
- Why this job: Make a real difference in the lives of pets while developing your IT skills.
- Qualifications: 4+ years in IT support with strong application troubleshooting experience.
The predicted salary is between 30000 - 40000 € per year.
If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team and someone will be in touch to discuss and progress your application.
Location: Shirley Office 2 days a week (with occasional travel)
About MVH Europe
Mars Veterinary Health (MVH) Europe is a family of leading veterinary care providers committed to creating a better world for pets. Our network includes trusted brands such as AniCura and Linnaeus, operating over 500 animal hospitals and clinics across 18 European countries. Together, our teams deliver high-quality, modern veterinary care for companion animals, ensuring peace of mind for pet owners through excellent access and patient safety.
The Role
We are looking for a proactive and customer‑focused IT Application Analyst to join our Application Services Team. This is an exciting opportunity for someone with strong application support experience who enjoys troubleshooting, improving services, and working across both cloud and on‑premise environments. In this role, you will provide 2nd and 3rd Line Application Support, manage incidents through to resolution, and work closely with internal stakeholders and third‑party vendors to ensure the stability and performance of business‑critical applications.
Key Responsibilities
- Act as a key point of contact for the Application Services Team
- Provide 2nd and 3rd Line support for supported business applications
- Own and manage escalated incidents through to successful resolution
- Conduct incident investigations and coordinate resolutions for customers
- Liaise with and manage third‑party vendors during Incident, Change, and Request activities
- Configure, develop, test, maintain, and support application services
- Administer user access and fulfil service requests in line with security policies and procedures
- Perform root cause analysis and implement corrective actions to improve application stability
- Proactively monitor core application services and initiate incident management processes where required
- Identify and recommend improvements to application services across the business
- Carry out regular maintenance activities including software updates, backups, and patching
- Support project delivery activities on behalf of the Applications Team
- Create and maintain technical and operational documentation
- Conduct application testing and peer reviews of improvements across the application estate
Essential Experience
- 4+ years’ experience in IT Operational Support (1st or 2nd Line) with a strong focus on applications
- Strong hands‑on experience supporting business applications
- Experience working within ITIL frameworks
- Service Operations experience working to SLAs and KPIs
- Knowledge of Incident, Request, and Change Management processes
- Experience in application configuration and maintenance
- Experience supporting SaaS applications such as Microsoft Azure or supporting/configuring off‑the‑shelf applications
Knowledge & Technical Skills
- Strong troubleshooting skills across both on‑premise and cloud‑based applications
- Good working knowledge of the Microsoft Office suite
- Understanding of Incident Management processes
- Awareness of development and software delivery processes
Skills & Attributes
- Excellent written and verbal communication skills
- Ability to communicate effectively with internal and external stakeholders
- Experience coordinating incidents with third‑party suppliers on behalf of customers
- Strong analytical and application problem‑solving skills
- Ability to work both remotely and on‑site while managing workload independently
- A proactive attitude with a willingness to investigate unfamiliar issues and see problems through to resolution
Desirable
- ITIL v3 or ITIL v4 Certification
For more information, please contact Christina Scimeca, Group Corporate Recruiter. MVHE is an equal opportunity employer and welcomes applications from candidates with diverse backgrounds.
IT Applications Analyst- 6 Months Fixed Term in Solihull employer: Linnaeus
At Mars Veterinary Health Europe, we pride ourselves on being an exceptional employer, offering a collaborative and supportive work culture that values innovation and professional growth. Located in Shirley, our team enjoys the flexibility of hybrid working, with opportunities for career advancement within a leading network of veterinary care providers dedicated to improving the lives of pets and their owners. Join us to be part of a mission-driven organisation that prioritises employee well-being and fosters a diverse and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Applications Analyst- 6 Months Fixed Term in Solihull
✨Tip Number 1
Network like a pro! Reach out to current employees at MVH Europe on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Think of real-life examples where you've solved application issues, as this will show you're the proactive problem-solver they need.
✨Tip Number 3
Don’t forget to showcase your customer-focused attitude! During interviews, highlight how you've gone above and beyond to support users and improve services in your previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at MVH Europe.
We think you need these skills to ace IT Applications Analyst- 6 Months Fixed Term in Solihull
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Applications Analyst role. Highlight your relevant experience in application support and any specific skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Keep it concise but engaging – we love a good story!
Show Off Your Troubleshooting Skills:Since this role involves a lot of problem-solving, make sure to include examples of how you've tackled tricky issues in the past. We’re looking for proactive thinkers who can navigate challenges with ease!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Linnaeus
✨Know Your Applications
Make sure you brush up on the specific applications you'll be supporting. Familiarise yourself with both cloud and on-premise environments, as well as any relevant SaaS applications like Microsoft Azure. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Master Incident Management
Since the role involves managing incidents through to resolution, it’s crucial to understand the Incident Management processes. Be prepared to discuss your experience with ITIL frameworks and how you've successfully handled incidents in the past. This will demonstrate your ability to work under pressure and meet SLAs.
✨Communicate Like a Pro
Excellent communication skills are key for this role. Practice articulating your thoughts clearly and concisely, especially when discussing technical issues. Think about examples where you've effectively communicated with stakeholders or third-party vendors, as this will highlight your collaborative approach.
✨Show Your Problem-Solving Skills
Prepare to showcase your analytical and troubleshooting abilities. Think of specific instances where you've resolved complex application issues or improved service stability. Being able to walk through your thought process will impress interviewers and show them you can handle the challenges of the role.
