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- Tasks: Provide top-notch IT support to veterinary practices and hospitals across Europe.
- Company: Join MVH Europe, a leading veterinary care provider dedicated to pet wellbeing.
- Benefits: Gain valuable experience in a supportive environment with a focus on professional growth.
- Other info: Dynamic role with opportunities for collaboration and career advancement.
- Why this job: Make a real difference in the lives of pets while developing your IT skills.
- Qualifications: 2+ years in IT support, strong communication, and problem-solving abilities required.
The predicted salary is between 30000 - 40000 £ per year.
IT Service Desk Engineer role for MVH Europe within the Central Support IT team. Supporting over 5,000 associates across the Linnaeus Group, you will deliver high-quality technical support services as the primary IT contact for assigned veterinary practices and referral hospitals. The position is a 9-month fixed-term contract based in Solihull, with 5 days per week in the office.
About MVH Europe: Mars Veterinary Health (MVH) Europe is a family of leading veterinary care providers committed to creating a better world for pets. Our network includes trusted brands such as AniCura and Linnaeus, operating over 500 animal hospitals and clinics across 18 European countries. AniCura provides care to over three million patients each year through 12,500 professionals. Linnaeus, operating primarily in the UK and Ireland, is home to over 6,000 Associates empowered to deliver exceptional care through a culture of collaboration, clinical excellence, and continuous development. MVH Europe prioritises accountability, inclusion, and wellbeing and supports teams through governance, wellbeing programs, and a shared passion for delivering outcomes in veterinary care.
The Role: We are looking for a proactive and customer-focused IT Service Desk Engineer to join the Central Support IT team. Your responsibilities include delivering national technical support services and acting as the primary IT contact for your assigned practices and referral hospitals. The role combines remote support, on-site visits, and user training, and requires strong problem-solving and relationship-building skills.
Responsibilities:
- Act as the point of contact for all IT incidents and service requests
- Log and manage tickets via ServiceNow, ensuring timely resolution within SLAs
- Deliver 1st and 2nd line support via phone, remote tools, and in person
- Support hardware and software including servers, desktops, printers, and applications
- Take full ownership of issues from start to resolution
- Escalate complex issues to internal/external teams when required
- Maintain accurate documentation and update the Knowledge Base
- Provide end-user training on new systems and tools
- Manage user accounts across business applications (e.g. PMS)
- Monitor IT assets and ensure CMDB accuracy
- Identify recurring issues and escalate risks
- Attend CAB meetings to understand and identify risks with planned changes; communicate approved changes to the wider service team
- Collaborate with wider IT teams to maintain data security and governance
- Support change management processes and communicate updates
Essential Skills & Experience:
- At least 2 years’ experience in a similar IT support role
- Strong knowledge of:
- Active Directory
- Office 365
- Windows Desktop & Server operating systems
How to Apply: For internal candidates: please follow internal processes with the Corporate Recruiter. For external candidates: apply by submitting your resume through the apply button below.
Equal Opportunity: MVHE is an equal opportunity employer and welcomes applications from candidates with diverse backgrounds.
Service Desk Engineer- Fixed Term Contract employer: Linnaeus
Contact Detail:
Linnaeus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer- Fixed Term Contract
✨Tip Number 1
Network like a pro! Reach out to current employees at MVH Europe on LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you'd handle specific issues related to Active Directory or Office 365. We want you to show off your problem-solving skills!
✨Tip Number 3
Don’t forget to showcase your communication skills! During interviews, be clear and concise when explaining technical concepts. Remember, you’ll be the go-to person for non-techy folks, so make it relatable.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the MVH Europe family.
We think you need these skills to ace Service Desk Engineer- Fixed Term Contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Engineer role. Highlight your relevant experience, especially in IT support and customer service. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it friendly and professional – we love a bit of personality!
Show Off Your Skills: In your application, don’t forget to showcase your technical skills, especially with Active Directory and Office 365. We’re keen on seeing how you’ve tackled challenges in previous roles, so share those stories!
Apply Through Our Website: We encourage you to apply through our website for a smooth process. It’s the best way for us to receive your application and get you into our system quickly. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Linnaeus
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, Office 365, and Windows operating systems. Be ready to discuss how you've used these tools in previous roles, as well as any troubleshooting experiences you've had.
✨Show Off Your Customer Service Skills
Since this role is all about supporting veterinary practices, be prepared to share examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or trained users effectively.
✨Familiarise Yourself with ServiceNow
As you'll be logging and managing tickets via ServiceNow, it’s a good idea to familiarise yourself with the platform if you haven't already. Mention any experience you have with ticketing systems and how you ensure timely resolutions.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about common IT issues you’ve encountered and how you would handle them. This will demonstrate your problem-solving skills and ability to take ownership of issues.