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- Tasks: Lead and inspire a team to deliver exceptional client care in a veterinary environment.
- Company: Join Linnaeus, part of the largest family-owned veterinary company globally.
- Benefits: Enjoy 5 weeks holiday, career progression, wellness programs, and staff discounts.
- Why this job: Make a real difference in pet care while developing your leadership skills.
- Qualifications: Experience in client care and strong leadership abilities required.
- Other info: Be part of a supportive, inclusive culture focused on mental and physical wellbeing.
The predicted salary is between 28000 - 42000 £ per year.
If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Location: Eastcott, Swindon
Hours: 40 hours per week
Salary: £35,000 per annum
Do you enjoy motivating, leading and developing teams? Do you have experience in a client care environment? We have an exciting opportunity for a Client Care Manager to join our friendly team at Eastcott Veterinary Hospital & Referrals.
The role of Client Care Manager is a key strategic and operational position for the hospital. You will be responsible for delivering service excellence across all aspects of the client journey from referral acceptance, workflow management, client feedback, complaints, insurance, and financial controls. This role requires strong, inclusive, decisive leadership, clear communication, and the ability to inspire and motivate a team in order to achieve the practice’s goals. The position will include providing performance reviews, training and development for all client care associates working within your team.
Main purpose & goals- To promote a good image of our Hospital and branch Clinics through high personal appearance and clear, excellent communication with members of the public and work colleagues.
- Ensure that appropriate staffing levels are sufficient to be able to provide the best service which includes supporting with finding cover at short notice if there is absence due to sickness.
- Be efficient, pleasant, courteous, polite, concerned and helpful to all clients, under all conditions, at all times, reflecting on our Mars Five Principles and how we use these in everyday communication.
- Continually monitor and respond to client feedback, action any suggestions to improve our service, regularly reviewing NPS scoring and working with the teams to continuously improve.
- Define, develop, implement and communicate our client service standard and policies and procedures to ensure optimum service is provided at all times.
- Assist the client care team in creating a harmonious, positive culture in line with our values and vision.
- Demonstrate positive leadership by always leading by example, motivate and boost employee engagement, feeding into, reviewing and communicating with the teams regarding our annual Mars Survey and follow up Action Plans.
- Play a key role in helping to develop the practice culture, mission and vision in alignment with the Mars 5 principles.
- Hold regular 1-1 meetings with your direct reports and ensure this flows down through the team.
- Hold regular meetings with the sites to update them on information cascaded down, training and have open communication regarding the day to day running of the sites.
- Build relationships and collaborate with Linnaeus’s central support teams which includes, Payroll, Finance, P&O, Operations, Marketing, Property and Facilities.
Benefits:
- 5 weeks holiday + bank holidays + Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme
At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an experienced team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.
Eastcott Referrals is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
Client Care Manager in Salisbury employer: Linnaeus
Contact Detail:
Linnaeus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Manager in Salisbury
✨Tip Number 1
Network like a pro! Reach out to current employees at Linnaeus through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Client Care Manager role.
✨Tip Number 2
Prepare for the interview by researching Linnaeus’s values and mission. Think about how your leadership style aligns with their commitment to service excellence and team motivation.
✨Tip Number 3
Practice your communication skills! Since this role requires clear and effective communication, consider doing mock interviews with friends or family to refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Linnaeus family.
We think you need these skills to ace Client Care Manager in Salisbury
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for client care shine through! We want to see how much you love leading teams and providing excellent service. Share specific examples that highlight your experience and passion for the role.
Tailor Your CV: Make sure your CV is tailored to the Client Care Manager position. Highlight relevant experience in client care environments and any leadership roles you've held. We appreciate a clear connection between your skills and what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We want to understand your qualifications and experiences without having to sift through unnecessary fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at Linnaeus. We can’t wait to hear from you!
How to prepare for a job interview at Linnaeus
✨Know Your Stuff
Before the interview, make sure you understand the role of a Client Care Manager inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like client feedback management and team leadership. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role requires strong leadership, be prepared to share specific examples of how you've motivated and developed teams in the past. Think about times when you inspired your colleagues or improved team performance. This will demonstrate your ability to lead effectively in a client care environment.
✨Communicate Clearly
Effective communication is crucial for this role. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to the questions asked and respond thoughtfully. This will reflect your ability to communicate well with clients and colleagues alike.
✨Emphasise Client-Centric Values
Linnaeus values a client-focused approach, so be ready to discuss how you prioritise client satisfaction. Share examples of how you've handled client feedback or complaints in the past, and how you’ve used that feedback to improve services. This will show that you align with their mission of delivering service excellence.
