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- Tasks: Welcome clients, manage calls, and ensure smooth operations in a busy environment.
- Company: Join a leading multidisciplinary referral hospital with a supportive team culture.
- Benefits: Enjoy 5 weeks holiday, career progression, wellness programs, and staff discounts.
- Why this job: Make a difference in client care while gaining valuable experience in a dynamic setting.
- Qualifications: Excellent customer service skills and a confident telephone manner are essential.
- Other info: Work in a state-of-the-art facility surrounded by beautiful Surrey countryside.
North Downs Specialists Referrals are recruiting for a receptionist to join their client care team. The role of receptionist is to welcome clients and manage all incoming telephone calls. Also liaise with all colleagues to ensure client queries are dealt with efficiently and in a timely manner.
Working Hours:
- Monday 2pm-7pm
- Tuesday 5pm-8pm
- Wednesday 10am-7pm
- Thursday OFF
- Friday 2pm-8pm
- Approx 1 in 8 Saturday morning 10am-2pm
Totaling 23.5 hours pw.
Tasks will include:
- Meeting and greeting clients
- Liaising with clients regarding appointment cancellations or postponements
- Making appointments for re-exams
- Dealing with all telephone calls that come through to the reception line
- Ensuring telephone and email enquiries are forwarded to the relevant colleagues
- Managing room bookings and troubleshooting any issues
- Dealing with clinician’s letters
- Taking payment for treatment
- Following up on unpaid accounts by calling clients and taking payments
- Ensuring the reception area is kept clean and tidy, liaising with the front of house and purchasing assistant when necessary
- Liaising with Client Care Manager regarding any client complaints
Ideal candidate:
- Excellent customer service skills
- Confident telephone manner
- Ability to work under pressure in a busy hospital environment
- Ability to work well within a team
Benefits:
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme
About us:
North Downs Specialist Referrals is a large, multidisciplinary referral hospital in Surrey. Despite our size, we are a cohesive team. There are other specialist interns in surgery and rotating interns, as well as residents in oncology, anaesthesia and imaging. We have over 35 Recognised Specialists in surgery, internal medicine, ophthalmology, oncology, neurology, orthopaedics, cardiology, diagnostic imaging, dentistry, dermatology, and anaesthesia. The centre is a purpose-built state-of-the-art facility. The practice is situated in a beautiful area of Surrey in the countryside. It is within a 15-minute drive of many towns and villages and 30 minutes into central London on the train from there. At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.
Part Time Receptionist PM in Redhill employer: Linnaeus
Contact Detail:
Linnaeus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Receptionist PM in Redhill
✨Tip Number 1
Get to know the company! Research North Downs Specialists Referrals and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling a lot of calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at North Downs. Plus, it shows initiative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the extra step to engage directly with us.
We think you need these skills to ace Part Time Receptionist PM in Redhill
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference in how we perceive your fit for our team.
Tailor Your Application: Make sure to tailor your application specifically for the Part Time Receptionist role. Highlight your customer service skills and any relevant experience that shows you can handle a busy environment like ours.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great candidate for this position.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Linnaeus
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a receptionist at North Downs Specialists Referrals. Familiarise yourself with tasks like managing calls, greeting clients, and handling appointment bookings. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Show Off Your Customer Service Skills
Since excellent customer service is key for this role, prepare examples from your past experiences where you've successfully handled client queries or complaints. Be ready to discuss how you can create a welcoming atmosphere for clients and ensure their needs are met efficiently.
✨Practice Your Telephone Manner
Given that you'll be dealing with a lot of phone calls, practice speaking clearly and confidently over the phone. You might even want to do a mock call with a friend to get comfortable. Highlight your ability to stay calm under pressure, especially in a busy hospital environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how they handle busy periods, or what a typical day looks like. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
