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- Tasks: Manage appointments, support admin tasks, and provide excellent customer service.
- Company: Join Spinney Vets, a caring and professional veterinary practice.
- Benefits: Enjoy 5 weeks holiday, career progression, and wellness programmes.
- Other info: Flexible part-time hours with opportunities for growth and learning.
- Why this job: Make a difference in pets' lives while developing your skills in a supportive environment.
- Qualifications: Customer-facing experience and strong communication skills are essential.
The predicted salary is between 26500 - 26500 £ per year.
Salary: £12.84 per hour
Location: Spinney Vets, Wootton Fields and Spinney Vets Kettering Road
Job Type: Permanent, Part‑time
Hours: 19.5 hours per week – Various weekday shifts, plus 1 in 4 Saturday mornings 8.30 am‑12.30 pm on a rota.
Your Role and Responsibilities
- Manage and deal with appointment bookings in a professional and efficient manner.
- Support the business with a range of administrative duties.
- Maintain a high level of attention to detail.
- Dispense medication.
- Work well in a fast‑paced environment while maintaining high customer service standards.
- Show awareness of financial control within the practice.
- Be ready to discuss financial matters with clients.
- Manage the practice diary to ensure efficient patient bookings.
- Maintain the highest professional and ethical standards.
- Keep communication, both verbal and written, at a high standard.
- Keep the consultation and waiting areas clean and tidy throughout the day.
- Serve clients and accept payments, advising customers on products and services.
- Perform banking duties.
Other Duties
- Contribute to continuous improvement of the practice and working environment.
- Undertake other activities as required.
Essential Skills, Knowledge and Experience
- Experience in a customer‑facing role.
- Excellent phone etiquette.
- Previous veterinary experience desirable but not essential.
- Proactive and positive mindset.
- Adaptability to learn a new system if no prior experience.
- Excellent communication skills, verbal and written.
- Highly motivated to provide excellent service to clients, the practice and referral clinics.
- Team player and positive team member.
- Ability to work at a fast pace under pressure while managing own workload.
- Professional approach to work.
- Strong administrative, organisational and time‑management skills with attention to detail.
- Proficient IT skills – Microsoft (Outlook, Word and Excel, Teams).
Benefits
- 5 weeks holiday + bank holidays + birthday leave.
- Career progression opportunities.
- Staff discount schemes.
- Life assurance.
- Enhanced sickness pay.
- Enhanced equal family leave.
- Employer contribution pension scheme.
- Wellness program including: Employee assistance program.
- Eyecare voucher scheme.
- Free annual flu jab.
- Cycle to work scheme.
- Recruitment referral reward scheme.
Receptionist employer: Linnaeus
Contact Detail:
Linnaeus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Research Spinney Vets and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone etiquette! Since you'll be dealing with clients over the phone, it’s crucial to sound professional and friendly. Try role-playing with a friend to get comfortable with common scenarios you might face.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed appointments or handled administrative tasks in the past. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any customer-facing roles you've had, as well as your attention to detail and organisational skills. We want to see how you can fit into our team!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with us at Spinney Vets. Mention any relevant experience and how you can contribute to our high customer service standards.
Show Off Your Communication Skills: Since communication is key in this role, make sure your written application is clear and professional. We love a good chat, so let your personality come through while keeping it polished!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Linnaeus
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Veterinary Client Care Assistant. Familiarise yourself with appointment management, customer service standards, and financial control. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about client interaction, be prepared to share examples of your previous customer-facing experiences. Highlight how you've handled difficult situations or provided exceptional service. This will demonstrate your proactive mindset and ability to thrive in a fast-paced environment.
✨Brush Up on Your IT Skills
As you'll be using Microsoft Outlook, Word, and Excel, it’s a good idea to refresh your knowledge of these tools. Be ready to discuss how you've used them in past roles, especially for managing appointments or handling administrative tasks. This shows you're organised and tech-savvy.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the practice, team dynamics, or opportunities for career progression. This not only shows your enthusiasm but also helps you gauge if the workplace is the right fit for you.