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- Tasks: Provide 1st and 2nd line IT support for veterinary practices and hospitals.
- Company: Join Linnaeus, a supportive workplace dedicated to animal care.
- Benefits: Enjoy a collaborative environment with great benefits and training opportunities.
- Other info: Full UK driving licence required; this is a 9-month contract role.
- Why this job: Make a difference in veterinary care while developing your IT skills.
- Qualifications: 2 years of IT support experience and knowledge of Active Directory and Office 365.
The predicted salary is between 30000 - 40000 £ per year.
Linnaeus is looking for an IT Service Desk Engineer to provide technical support for veterinary practices and referral hospitals. Based in Solihull, this 9-month contract role requires at least 2 years of experience in IT support.
Responsibilities include:
- Managing service requests
- Delivering 1st and 2nd line support
- Training users
A strong understanding of Active Directory, Office 365, and Windows systems is essential. A full UK driving licence is needed, with benefits for a collaborative and supportive workplace.
Proactive Service Desk Engineer — 1st/2nd Line IT Support employer: Linnaeus
Contact Detail:
Linnaeus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Proactive Service Desk Engineer — 1st/2nd Line IT Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in veterinary practices or similar environments. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your experience with Active Directory, Office 365, and Windows systems. Real-life examples of how you've solved problems will make you stand out.
✨Tip Number 3
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on common IT support scenarios and how you'd handle them. This will help you feel more confident and articulate during the real deal.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that Service Desk Engineer role. Plus, applying directly shows your enthusiasm and commitment to joining our team at Linnaeus.
We think you need these skills to ace Proactive Service Desk Engineer — 1st/2nd Line IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially with 1st and 2nd line roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your knowledge of Active Directory, Office 365, and Windows systems!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Proactive Service Desk Engineer role. Share specific examples of how you've managed service requests or trained users in the past – we love a good story!
Show Your Personality: While we appreciate professionalism, we also value personality! Let your unique voice come through in your application. We’re looking for someone who can fit into our collaborative and supportive workplace, so don’t hesitate to show us who you are.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Linnaeus!
How to prepare for a job interview at Linnaeus
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, Office 365, and Windows systems. Be ready to discuss how you've used these tools in previous roles, as well as any troubleshooting techniques you've mastered.
✨Showcase Your Customer Service Skills
As a Service Desk Engineer, you'll be interacting with users regularly. Prepare examples of how you've successfully resolved user issues in the past, highlighting your communication skills and ability to remain calm under pressure.
✨Familiarise Yourself with the Company
Research Linnaeus and their approach to IT support in veterinary practices. Understanding their values and how they operate will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare Questions for Them
Think of insightful questions to ask during the interview. This could be about their team dynamics, the tools they use, or how they measure success in the role. It shows you're engaged and eager to learn more about the position.