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- Tasks: Coordinate patient flow and ensure smooth operations in a dynamic veterinary environment.
- Company: Join a rapidly expanding, state-of-the-art veterinary referral centre in Livingston.
- Benefits: Generous CPD allowance, private healthcare, and 272 hours holiday plus birthday leave.
- Other info: Exciting growth opportunities in a supportive and innovative team.
- Why this job: Make a real impact on patient care while working with top specialists.
- Qualifications: 3+ years in clinical veterinary practice and RCVS Registered Veterinary Nurse.
The predicted salary is between 32000 - 32000 ÂŁ per year.
Location: Veterinary Specialists Scotland - Livingston
Salary: From ÂŁ32,000 per annum
Hours: Permanent, Full time, 40 hours per week - some occasional weekend work if required
We are looking for an enthusiastic and experienced Registered Veterinary Nurse to join our expanding team at Veterinary Specialists Scotland as Patient Flow Co-ordinator. This is a key role, working alongside the clinical and non‑clinical team, to ensure the smooth running and effective flow of patients through Veterinary Specialists Scotland, from the point of admission to that of discharge. The Patient Flow Co-ordinator should be a highly motivated and enthusiastic person, promote good staff morale and a positive culture and motivate the whole nursing team to embrace VSS Core Values with the overall goal of achieving a clinically excellent veterinary standard throughout the practice. You’ll work alongside an exceptional group of specialists in a state‑of‑the‑art facility, providing outstanding care to a diverse and complex caseload.
Key Responsibilities:
- Ensure that you are a Culture Leader - exhibiting awareness of and adherence to Core Values.
- Be a positive presence in the workplace.
- Liaise between the nursing team and all other teams within the practice and group to ensure effective lines of communication at all times.
- Lead by example and demonstrate the highest professional standards.
- Demonstrate an understanding of staff motivation and team working.
- Be willing to undertake further training where necessary to support this role.
- Provide encouragement and support to the veterinary team.
- Promote practice and group policies and guidelines that apply to all associates.
- Recognise when another team member requires assistance and act on this.
Clinical:
- Your primary role is to liaise with all services to coordinate veterinary procedures and patient movements, ensuring all admission and treatment plans are completed by the vet in an efficient and timely manner.
- Create systems for patient flow to improve efficiency within the hospital, review and adjust as necessary.
- Encourage the reporting of critical incidents via Halo.
- Clinical Governance - identify areas affecting patient flow that are problematic and perform audits as appropriate to identify areas for improvement and training.
Desired skills:
- 3+ years in Clinical veterinary Practice
- 1-2 years’ experience in a multi‑disciplinary hospital
- Experience communicating to a large team
- Quick learner, able to adapt to a dynamic environment
- Required RCVS Registered Veterinary Nurse
- Evidence of CPD/career progression to date
- Excellent written and verbal communication skills in English
- Ability to use word‑processing programs
- Excellent time management, prioritisation and organisational skills
- Remains calm under pressure and solves problems
- Knowledge of Excel or other data sheets
What We Offer:
We believe in supporting our people as much as our patients. Benefits include:
- Generous CPD allowance with extensive learning and development programmes
- Clear progression and personal development opportunities
- RCVS fees paid
- 272 hours holiday including bank holidays + an additional birthday leave day
- Access to Private Healthcare (opt‑in)
- Subsidised pet care
- Enhanced equal family leave
- Enhanced sick pay
- Employer pension contribution
- Electric car salary sacrifice scheme
- Wellness programme
- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
About Veterinary Specialists Scotland:
Veterinary Specialists Scotland is a purpose‑built, rapidly expanding, multi‑disciplinary referral centre located in Livingston – just 20 minutes from Edinburgh, 40 minutes from Glasgow, and 15 minutes from Edinburgh Airport. Since opening in October 2020, we have grown from 8 to 20 specialists and residency‑trained clinicians across seven clinical disciplines. Our modern facility has significant scope for continued expansion, making this an exciting time to join us and help shape the future of the service.
Patient Flow Co-ordinator employer: Linnaeus
Contact Detail:
Linnaeus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Flow Co-ordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary field, especially those who might know about openings at Veterinary Specialists Scotland. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Since they’re looking for someone to promote good staff morale, think of examples from your past where you’ve positively influenced a team. Show them you’re the perfect fit!
✨Tip Number 3
Practice your communication skills! As a Patient Flow Co-ordinator, you’ll need to liaise with various teams. Role-play common scenarios with a friend to boost your confidence and ensure you can articulate your thoughts clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Veterinary Specialists Scotland team. Let’s get you that job!
We think you need these skills to ace Patient Flow Co-ordinator
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for veterinary care shine through. We want to see how much you care about patient flow and team dynamics, so share your experiences that highlight your passion for the role.
Tailor Your CV: Make sure your CV is tailored to the Patient Flow Co-ordinator position. Highlight relevant experience in clinical settings and any leadership roles you've had. We love seeing how your background aligns with our core values!
Be Clear and Concise: Keep your written application clear and to the point. Use straightforward language and structure your thoughts logically. We appreciate a well-organised application that makes it easy for us to see your qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our amazing team and culture.
How to prepare for a job interview at Linnaeus
✨Know Your Core Values
Before the interview, make sure you understand the core values of Veterinary Specialists Scotland. Think about how your personal values align with theirs and be ready to discuss specific examples of how you've demonstrated these values in your previous roles.
✨Showcase Your Team Spirit
As a Patient Flow Co-ordinator, you'll need to work closely with various teams. Prepare to share experiences where you've successfully collaborated with others, resolved conflicts, or motivated your colleagues. Highlighting your ability to foster a positive workplace culture will impress the interviewers.
✨Demonstrate Problem-Solving Skills
Think of scenarios where you've had to solve problems under pressure, especially in a clinical setting. Be ready to explain your thought process and the steps you took to ensure patient flow was maintained. This will show that you can handle the dynamic environment of a veterinary practice.
✨Prepare Questions About Growth Opportunities
Veterinary Specialists Scotland values personal development, so come prepared with questions about training and progression within the company. This shows your enthusiasm for growth and commitment to improving your skills, which is crucial for the role.