At a Glance
- Tasks: Welcome clients and their pets, manage appointments, and ensure smooth communication.
- Company: Join a growing team at Wear Referrals, dedicated to excellent client care.
- Benefits: Enjoy 5 weeks holiday, private healthcare, and career progression opportunities.
- Other info: Dynamic work environment with various employee wellness programs.
- Why this job: Make a difference in pet care while developing your professional skills.
- Qualifications: Experience in client care, strong organisational skills, and a commitment to service.
The predicted salary is between 24000 - 28000 £ per year.
Due to ongoing growth, we are inviting applications for an experienced Receptionist/Client Care Team Member to join our team at Wear Referrals.
Job responsibilities:
- Welcoming clients and their pets in a warm, professional manner.
- Managing the diary; booking in appointments and surgical procedures.
- Answering a range of client questions via email and telephone.
- Pro‑active communication between clients and colleagues to ensure the day runs smoothly.
- Administration duties e.g. scanning paperwork, filling in forms etc.
- Processing prescription requests.
- Taking payments.
- Promoting offers and services.
- Ensuring that reception is clean and well‑stocked.
This is a full‑time position working 40hrs/week over 5 days, Monday to Sunday, shifts between 7am – 10pm. The ideal candidate will have significant experience in a similar high‑pressure client care environment, be organised, smart and professional in appearance, detail orientated, committed to excellent customer service and able to commit to a shift‑based role. Client Care Team Members are required to wear a corporate uniform and be able to sit and stand for long periods to cover the reception area and the back office, aside from scheduled breaks.
Benefits:
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Private healthcare
- Enhanced sickness pay
- Enhanced equal family leave
- E‑car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness Program
- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme
Receptionist / Client Care Team Member in North East employer: Linnaeus
At Wear Referrals, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment for our Receptionist/Client Care Team Members. With a strong focus on employee growth, we provide numerous benefits including generous holiday allowances, private healthcare, and career progression opportunities, all within a vibrant team dedicated to delivering outstanding client care. Our commitment to staff wellbeing is reflected in our wellness programmes and various employee assistance initiatives, making Wear Referrals a truly rewarding place to work.
