Client Experience Team Member in Newmarket

Newmarket Full-Time 12 - 15 £ / hour (est.) No working from home possible

Tasks: Welcome clients and their pets, manage appointments, and handle client inquiries.
Company: DWR Veterinary Specialists, a caring and supportive veterinary practice.
Benefits: Generous holiday, career growth, wellness programs, and staff discounts.
Other info: Flexible part-time hours with opportunities for professional development.
Why this job: Join a passionate team and make a difference in pet care.
Qualifications: Strong communication skills and a love for animals.

The predicted salary is between 12 - 15 £ per hour.

DWR Veterinary Specialists are recruiting for a part‑time Client Experience Team Member. This position is a permanent role working

25 hours per week , Monday to Friday, 5pm‑10pm.

Main Responsibilities
Greeting emergency clients and their pets upon arrival in a warm and friendly manner
Communicating directly with our vets and nurses regarding their appointments, clients and patients
Explanation to our clients of the status of their accounts, taking payments and issuing invoices
Checking of accounts before discharge to ensure that they are up to date and correct
Arrangement of routine and emergency appointments from our referring vets in primary care practice
Fielding of phone and electronic enquiries from clients, referring vets and colleagues
Maintenance of patient clinical records using our practice management software system.

Benefits

• Wellness program including

Contact Details:

Linnaeus Recruitment Team

Customer Service Skills

Communication Skills

Attention to Detail

Account Management

Appointment Scheduling

Problem-Solving Skills

Technical Proficiency in Practice Management Software

Interpersonal Skills

Time Management

Ability to Handle Enquiries

Team Collaboration

Empathy

Organisational Skills

Client Experience Team Member in Newmarket

Location: Newmarket