Job Title: Client Experience Team Associate
Salary: £26,701 per annum
Location: DWR Veterinary Specialists
Job Type: Full-time, Permanent
Hours: 40 Hours per week Monday to Sunday
Shift pattern 1: Monday-Friday 8am-4pm & 11am-7pm (rotating) with 1 weekend in 4 working 9am-5pm
Shift pattern 2: Tuesday-Friday 8am-4pm & 11am-7pm (rotating) and Saturday 9am-5pm
We are searching for a passionate individual to join our wonderful Client Experience team at DWR Veterinary Specialists.
Our front‑of‑house team is the face and voice of our business, making this role exceptionally valued.
In this position, you will work closely with our clinical team to ensure that our clients and patients receive the highest standard of service and care.
Main Responsibilities
- Greeting clients and their pets upon arrival in a warm and friendly manner
- Communicating directly with our vets, physiotherapists and nurses regarding their appointments, clients and patients
- Explaining to our clients the status of their accounts, taking payments and issuing invoices, discussing insurance queries
- Arranging routine and emergency appointments from our referring vets in primary care practice
- Fielding phone and electronic enquiries from clients, referring vets and colleagues
- Close collaboration with our Case Management Team regarding client accounts
- Maintenance of patient clinical records using our practice management software system
Benefits
- 5 weeks holiday + bank holidays + birthday leave
- Free online Linnaeus CPD program
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including: Employee assistance program
- Wellness program including: Eye care voucher scheme
- Wellness program including: Free annual Flu jab
- Wellness program including: Cycle to work scheme
- Wellness program including: Recruitment referral reward scheme
