Veterinary Receptionist in Milnthorpe

Kentdale Referrals are recruiting for a Receptionist to join their team! Your working hours will be 37.5 per week, Monday to Friday 8am - 7pm, with 1:4 Saturdays.

Overview

The Client Care Assistant is a pivotal role, taking responsibility for ensuring pet owners, referring vets, and colleagues receive the very highest levels of customer service and administrative support. The successful candidate will be diligent, organised, and professional, with the ability to maintain a harmonious working relationship with others and promote collaboration amongst teams. They need to be confident, committed, and able to work well under pressure, with exceptional organisational skills. Their ability to prioritise and multi-task is vital.

Main purpose & goals

The purpose of this position is to serve as a member of the reception team providing an excellent service to our clients, visitors, and referring vet practices. This will include:

• Arranging appointments
• Keeping accurate records
• Various clerical duties related to patient care and treatment
• Facilitating accurate communications between clients, veterinary surgeons, nursing teams, and hospital manager

Our client care assistants should create the image and the first impression of our business, remaining calm, courteous, and professional always, regardless of a client or visitor’s behaviour. This position requires a practical knowledge of the hospital’s organisation and services; the basic rules and regulations governing visitors; dispensing restrictions; basic animal patient treatment; recognition of an emergency; accuracy in transcribing information/messages and a practical knowledge of the standard procedures, veterinary records and terminology used in the practice.

Key Responsibilities

• Manage and deal with appointment bookings in a professional and efficient manner
• Answer and make calls to veterinary practices, insurance companies and clients with a high level of customer service
• Support the reception team with a range of administrative duties
• Have a high level of attention to detail to ensure paperwork is completed and correct
• Able to work well in a fast-paced environment while maintaining a high level of customer service
• Show awareness of financial control within the practice and follow up with clients for outstanding payments
• Daily management of the practice diary to ensure all patients are booked in efficiently
• Maintain the highest professional and ethical standards
• Ensure that a high standard of client care is maintained at all times within the team
• Work closely with clinicians, the nursing teams and management to maximise the efficiency of the practice
• Typing of reports to ensure referring vets are kept up to date

Health & safety

Be fully aware of all Health & Safety issues and read all information supplied.

Benefits

• 5 weeks holiday + bank holidays + Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme

Kentdale Referrals is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best.

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Kentdale Referrals, Linnaeus or the role please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.