At a Glance
- Tasks: Assist pet owners and manage veterinary administration in a supportive team.
- Company: Join Blacks Vets, a caring and dynamic veterinary practice.
- Benefits: Enjoy 5 weeks holiday, staff discounts, and wellness programmes.
- Other info: Flexible shifts with opportunities for career progression.
- Why this job: Make a difference in pets' lives while gaining valuable experience.
- Qualifications: Positive attitude, computer skills, and a love for animals.
The predicted salary is between 24000 - 25000 £ per year.
We have an exciting opportunity for a Client and Pet Care Advisor to join our team.
Salary: £26,707.20 FTE pro‑rated to £20,030.40 per annum
Location: Predominantly based at our Dudley Branch but additional cover may be required at all 5 Blacks Vets sites as per the sickness and holiday requirements of the reception team.
Job Type: Permanent
Hours: 30 hours weekly, mixture of shifts between 8am and 8pm Monday to Friday, and 1 shift on either a Saturday or Sunday per month. Plus 1 Bank Holiday per year.
Roles and Responsibilities:
- Promptly responding to calls and emails
- General veterinary administration, including appointments and insurance
- Payment handling, debt chasing, and end‑of‑day banking
- Guiding pet owners through their sometimes complicated and emotionally challenging pet journeys
- Competent medication handling and dispensing
- General housekeeping and practice maintenance
- Reception cover across all 5 of our sites, potentially at short notice.
This is a great way to gain experience and understanding of many parts of the business, aiding towards progression routes.
What We’re Looking For:
- Positive, proactive attitude
- Computer literacy
- Animal lover
- Flexibility with working pattern (both time and location)
Experience:
- Veterinary industry experience is not crucial, but helpful
- Customer‑facing experience is also beneficial
What We Offer:
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E‑car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including:
- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Black Vets, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
Client and Pet Care Advisor (Dudley Branch) in Ludlow employer: Linnaeus
At Blacks Vets, we pride ourselves on being an exceptional employer, offering a supportive work culture that values both personal and professional growth. Our Dudley Branch provides a unique opportunity to engage with a diverse range of responsibilities while enjoying generous benefits such as 5 weeks holiday, enhanced family leave, and a wellness programme, all within a team that shares your passion for animal care.
StudySmarter Expert Advice🤫
We think this is how you could land Client and Pet Care Advisor (Dudley Branch) in Ludlow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Linnaeus. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Linnaeus before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client and Pet Care Advisor (Dudley Branch) in Ludlow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Linnaeus:Your cover letter is your chance to shine! Tell us why you want to work at Linnaeus specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Linnaeus!
How to prepare for a job interview at Linnaeus
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
