At a Glance
- Tasks: Join our team to optimise patient workflow and assist with client care in a veterinary setting.
- Company: London Vet Specialists, a multi-disciplinary referral hospital in Hammersmith.
- Benefits: From £28,500 salary, 5 weeks holiday, and a supportive work environment.
- Why this job: Make a difference in animal care while gaining valuable experience in a dynamic role.
- Qualifications: Previous veterinary experience is essential; ideal for Patient Care Assistants or non-practicing RVNs.
The predicted salary is between 28500 - 28500 € per year.
An exciting opportunity has opened at London Vet Specialists for a Patient Flow Assistant to join our team in our multi-disciplinary referral hospital in Hammersmith. The role will work closely with our Patient Flow Coordinator RVN to optimise our patient workflow, with previous veterinary experience essential in the successful candidate.
The Patient Flow Assistant will be responsible for working collaboratively with the Patient Flow Coordinator, Head of Nursing Services (HoNS), Client Care Team Leader and teams across the hospital to deliver an optimal patient flow through all services. Your responsibilities will include the processing of patients admitted for investigations and procedures under the direction of the Patient Flow Coordinator. This includes patient admit processing, liaising with the anaesthesia, diagnostic imaging and wards teams, overseeing patient accommodation availability and emergency phone triage. You will also assist with keeping accurate hospitalisation records in the SmartFlow patient management system to ensure our inpatients are appropriately managed during their hospitalisation from point of admission, as well as general assistance with client care responsibilities, such as telephony, email inbox management and practice management system tasks.
This is not considered a clinical patient care role, with minimal patient handling requirements, though requires previous experience within a veterinary setting due to the nature of the role. The role may be suited to a Patient Care Assistant, Client Care Assistant or non-practicing RVN seeking a new dynamic role in a multi-disciplinary referral hospital.
Key Responsibilities- Process patients being admitted to the hospital, including ID confirmation and labelling, belongings labelling, admission to Animana practice management system, SmartFlow template set-up, Brucella Canis policy compliance and teamwide communication regarding infectious patients of zoonotic risk.
- Liaise with the Patient Flow Coordinator for patients admitted requiring procedure(s) for efficient scheduling across all services.
- Assist with emergency phone triage, to obtain case information and assess acceptance suitability, in line with our emergency case acceptance process.
- Assist with patient triage on arrival to the hospital for direction to the clinical team/ ICU or suitability to wait for clinician appointment.
- Demonstrate the ability to provide a high standard of hospital hygiene, to include cleaning and disinfection in all areas.
- Assist in consultations on request, in the form of patient restraint, direction of patient samples to the lab for processing and consult room stocking & hygiene maintenance.
- Assist with reception and client care duties to include greeting clients, answering the telephone, taking payments, scheduling appointments, email inbox management and Animana reception tasks.
What We Offer: 5 weeks holiday +
Veterinary Patient Flow Assistant in London employer: Linnaeus
At London Vet Specialists, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work environment in our state-of-the-art multi-disciplinary referral hospital located in Hammersmith. Our team enjoys generous benefits including 5 weeks of holiday, opportunities for professional development, and a culture that values teamwork and excellence in patient care, making it an ideal place for those passionate about veterinary services to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Patient Flow Assistant in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary field and let them know you're on the hunt for a Patient Flow Assistant role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your game face on for interviews! Research common interview questions for veterinary roles and practice your answers. Show off your previous experience and how it makes you the perfect fit for the Patient Flow Assistant position.
✨Tip Number 3
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows that you're genuinely interested in joining our team at London Vet Specialists.
We think you need these skills to ace Veterinary Patient Flow Assistant in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Patient Flow Assistant role. Highlight any relevant veterinary experience and skills that match the job description. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Keep it friendly and professional, just like us at StudySmarter.
Showcase Your Team Spirit:Since this role involves working closely with various teams, make sure to mention any collaborative experiences you've had in your application. We love candidates who can work well with others!
Apply Through Our Website:Don't forget to apply through our website! It’s the easiest way for us to receive your application and get back to you. We can't wait to see what you bring to the table!
How to prepare for a job interview at Linnaeus
✨Know Your Veterinary Stuff
Make sure you brush up on your veterinary knowledge before the interview. Familiarise yourself with common procedures, terminology, and the specific responsibilities of a Patient Flow Assistant. This will show that you’re not just passionate about animals but also understand the workflow in a veterinary setting.
✨Showcase Your Teamwork Skills
Since this role involves working closely with various teams, be ready to share examples of how you've successfully collaborated in the past. Think of specific situations where you’ve worked with others to solve problems or improve processes, as this will highlight your ability to fit into their multi-disciplinary environment.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, like emergency phone triage or patient admission processes. Practise your responses to these scenarios so you can demonstrate your critical thinking and decision-making skills during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for patient management, or how they handle high-pressure situations. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
