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- Tasks: Lead a passionate team in delivering exceptional client care across three veterinary practices.
- Company: Vet4Life, a modern and award-winning veterinary practice on the Surrey/London border.
- Benefits: Enjoy 5 weeks holiday, career progression, wellness programs, and staff discounts.
- Why this job: Make a real difference in pet care while developing your leadership skills.
- Qualifications: Minimum 2 years in customer-facing roles and experience leading a team required.
- Other info: Join a supportive culture with regular social events and a focus on work-life balance.
The predicted salary is between 29000 - 29000 £ per year.
Salary: Up to £29,000 (D.O.E)
Location: Vet4Life, Teddington
Job Type: Permanent, Full-time
Hours: 40 hours per week
Shifts: 9 week rolling rota. Working 8 hour shifts between the hours of 7.30am - 7.30pm including a share of weekends with lieu days given post weekend days worked.
We are currently seeking a new Client Care Lead to join our fantastic team here at Vet4Life. This is a rare opportunity to lead in client care across three high-performing, well-established practices. Our teams pride themselves on delivering exceptional client care and consistently high clinical standards.
Vet4Life is a modern, well-established first-opinion small animal practice, located on the Surrey/London border. We are within walking distance of the Southwestern train line, making London easily accessible. With three sites across Surbiton, Teddington, and Shepperton, we are proud to be RCVS-accredited with three outstanding awards in Client Service.
We are committed to providing an environment where our team can thrive. We encourage and support professional development with well-funded CPD and career progression opportunities. Above all, we believe that providing the best care for our clients and their pets starts with ensuring our team has the tools, resources, and supportive environment they need to excel.
Work–life balance is very important to us, and our carefully structured rota is designed with this in mind. Outside of work, our team enjoys regular social activities, from quiz nights to seasonal events such as Easter egg hunts, Halloween parties and summer and Christmas celebrations.
We are a growing company with lots of potential for career progression, and opportunities for you to use and develop management skills.
Roles and Responsibilities:- Lead by example in line with our 5 principles and be instrumental in creating excellent working relationships; ensuring a pleasant and professional manner is always maintained with members of the team, company, clients etc. to maintain our positive culture.
- Lead your team so they are engaged in their work & want the organisation to be successful.
- Carry out 1-1's and appraisals, developing team members with constructive targets.
- Assist with the discreet management of performance related issues by reporting any concerns directly to the CCM and providing support where necessary.
- Assist with recruitment.
- Provide training and support to new hires including giving feedback/praise.
- Communicating and ensuring practice protocols are implemented and followed.
- Assist with sourcing staff or providing cover for vacant shifts as required.
- Review draft rotas to ensure enough support is in place for the team i.e. experience levels.
- Minimum of 1 year Veterinary experience (Desirable)
- Must have a minimum of 2 years' customer-facing role (Required)
- Must have experience leading a team (Required)
- Must be Flexible - You may be required to work at any of our clinics in Southwest London, all of which are located close to great public transport links.
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- Employer contribution pension scheme
- Wellness program including: Employee assistance program, Eyecare voucher scheme, Free annual Flu jab, Cycle to work scheme, Recruitment referral reward scheme
Vet4Life is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You'll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Vet4Life, Linnaeus or the role, please contact our Talent Acquisition team.
Veterinary Client Care Lead in London employer: Linnaeus
Contact Detail:
Linnaeus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Client Care Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary field and let them know you're on the hunt for a Client Care Lead role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching Vet4Life and their values. Show them you’re not just another candidate; you’re genuinely excited about their commitment to client care and team support. Tailor your answers to reflect how you align with their mission.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on common questions for leadership roles and customer service scenarios. This will help you feel more confident and articulate during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Vet4Life family!
We think you need these skills to ace Veterinary Client Care Lead in London
Some tips for your application 🫡
Show Your Passion for Client Care: When writing your application, let your enthusiasm for client care shine through! We want to see how much you value building relationships with clients and their pets. Share any relevant experiences that highlight your commitment to exceptional service.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your leadership experience and customer-facing roles, as these are key for us. Use specific examples that demonstrate how you've successfully led a team or improved client satisfaction.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Avoid jargon and focus on what makes you a great fit for the Veterinary Client Care Lead position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our fantastic team at Vet4Life!
How to prepare for a job interview at Linnaeus
✨Know Your Stuff
Make sure you brush up on your veterinary knowledge and client care principles. Familiarise yourself with Vet4Life's values and the specific responsibilities of the Client Care Lead role. This will help you demonstrate your understanding of what it takes to lead a team in providing exceptional client service.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed customer relationships. Highlight how you engaged your team and resolved any performance issues. This will show that you have the necessary skills to inspire and support your future colleagues.
✨Ask Thoughtful Questions
During the interview, don’t hesitate to ask questions about the company culture, team dynamics, and professional development opportunities. This not only shows your interest in the role but also helps you gauge if Vet4Life is the right fit for you.
✨Be Yourself
Vet4Life values authenticity, so be genuine in your responses. Share your passion for veterinary care and client service, and let your personality shine through. This will help you connect with the interviewers and demonstrate that you align with their positive culture.
