JOB TITLE: Patient Flow & Triage Registered Veterinary Nurse
REPORTING TO: Patient Flow Coordinator, Head of Nursing Services
START DATE: Summer 2026
SALARY: From £32,000 - £36,000 DOE
An exciting opportunity has opened at London Vet Specialists for a Registered Veterinary Nurse to join the Patient Flow team in our multi-disciplinary referral hospital in Hammersmith. The role will work closely with our Patient Flow Coordinator RVN to optimise our patient workflow, providing a dynamic opportunity to diversify your veterinary nursing career.
Role Overview
The Patient Flow RVN will be responsible for working collaboratively with the Patient Flow Coordinator, Head of Nursing Services (HoNS), Client Care Team Leader and teams across the hospital to deliver an optimal patient flow through all services.
Your responsibilities will include processing patients admitted for investigations and procedures under the direction of the Patient Flow Coordinator. This includes patient admit processing, case scheduling, liaising with the anaesthesia, diagnostic imaging and wards teams, emergency case acceptance, emergency triage and overseeing patient accommodation availability. You will also assist with keeping accurate hospitalisation records in the SmartFlow patient management system to ensure our inpatients are appropriately managed during their hospitalisation from point of admission.
This is primarily a non-clinical nursing role, though there will be rotations through our clinical services on induction for understanding of our hospital flow process, with some expectation to perform basic clinical nursing duties should assistance be required. The role is suited to a Registered Veterinary Nurse seeking a new type of role within a multi-disciplinary referral hospital, where previous referral experience is advantageous.
Key Responsibilities
Process patients being admitted to the hospital, including ID confirmation and labelling, belongings labelling, admission to Animana practice management system, SmartFlow template set-up, Brucella Canis policy compliance and teamwide communication regarding infectious patients of zoonotic risk.
Liaise with the Patient Flow Coordinator for patients admitted requiring procedure(s) for efficient scheduling across all services.
Assist with emergency phone triage to obtain case information and assess acceptance suitability, in line with our emergency case acceptance process.
Assist with patient triage on arrival to the hospital for direction to the clinical team/ ICU or suitability to wait for clinician appointment.
Demonstrate the ability to provide a high standard of hospital hygiene, to include cleaning and disinfection in all areas.
Assist in consultations on request, in the form of patient restraint, direction of patient samples to the lab for processing and consult room stock & hygiene maintenance.
Assist with basic nursing tasks in support of our clinical team and patient care standards.
What We Offer
5 weeks holiday + bank holidays + Birthday Leave
Extensive Internal CPD
Potential career progression opportunities
Staff discount schemes
Life Assurance
Enhanced sickness pay
Enhanced equal family leave
E-car salary sacrifice scheme
Employer contribution pension scheme
Recruitment referral reward scheme
Wellness program including:
Employee assistance program
Eyecare voucher scheme
Free annual Flu jab
Cycle to work scheme
About Us
London Vet Specialists is located in Hammersmith, West London, and offers comprehensive referral services including orthopaedic and soft-tissue surgery, internal medicine, ophthalmology, anaesthesia & analgesia, cardiology, dermatology, diagnostic imaging & neurology.
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