At a Glance
- Tasks: Join our Client Care team to provide top-notch service and support to clients and pets.
- Company: Village Vet, a friendly and dynamic veterinary practice in West Hampstead.
- Benefits: Enjoy 5 weeks holiday, staff discounts, wellness programmes, and career progression.
- Other info: Part-time role with flexible shifts and a fun, supportive team.
- Why this job: Be the face of our practice and make a real difference in pet care.
- Qualifications: Confident, organised, and able to thrive in a fast-paced environment.
The predicted salary is between 12 - 15 £ per hour.
Location: Village Vet West Hampstead
Job Type: Part-time, Permanent
Hours: 16 Hours per week
Shifts: Wednesdays and Fridays only 11am to 7pm (plus 1 bank holiday shift per year)
About the role:
We are searching for a passionate individual to join our wonderful Client Care team at Village Vet, West Hampstead. Our front‑of‑house team is the face and voice of our business, making this role exceptionally valued. In this position, you will work closely with our clinical team to ensure that our clients and patients receive the highest standard of service and care.
Roles and Responsibilities:
- Liaising with clients and the clinical team to ensure effective customer service
- Completing various administrative duties for the clinical team and the business
- Promoting our fantastic Healthcare Plan
- Meeting and greeting clients with an effortless smile
- Booking appointments and diary management
- Managing telephone and email enquiries
- Taking payment for services and products
- Managing cash, stock and client accounts
- Opening and closing the practice
What We're looking for:
The candidate needs to be confident, committed, and able to work well under pressure with exceptional organisational skills. This role is fast‑paced, friendly and fun with no working day the same.
What We offer:
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- Employer contribution pension scheme
- Wellness programme including: Employee assistance programme, Eyecare voucher scheme, Free annual Flu jab, Cycle to work scheme, Recruitment referral reward scheme
Client Care Assistant (Veterinary Receptionist) in London employer: Linnaeus
At Village Vet West Hampstead, we pride ourselves on being an exceptional employer that values our Client Care Assistants as the vital link between our clients and clinical team. With a supportive work culture, generous benefits including 5 weeks holiday, career progression opportunities, and a wellness programme, we ensure our employees thrive both personally and professionally in a friendly and dynamic environment. Join us to make a meaningful impact in the lives of pets and their owners while enjoying a fulfilling career in a vibrant community.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Assistant (Veterinary Receptionist) in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Village Vet. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their Client Care team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and confidently, especially when discussing how you can contribute to the fast-paced environment at Village Vet.
✨Tip Number 3
Show off your personality! The role is all about being friendly and approachable, so let your true self shine during the interview. Share your passion for customer service and how you can bring a smile to clients' faces.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Client Care Assistant (Veterinary Receptionist) in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about providing excellent service to our clients and their pets.
Tailor Your CV:Make sure your CV is tailored to the Client Care Assistant position. Highlight any relevant experience in customer service or administrative roles, and don’t forget to mention your organisational skills!
Be Personable:Since this role involves a lot of client interaction, use a friendly tone in your application. We’re looking for someone who can connect with clients and make them feel welcome right from the start.
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Linnaeus
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Client Care Assistant. Familiarise yourself with the tasks like liaising with clients, managing appointments, and handling enquiries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As the face and voice of the business, it's crucial to highlight your interpersonal skills. Prepare examples of how you've provided excellent customer service in the past. Be ready to discuss how you handle difficult situations with clients, as this will show your ability to remain calm under pressure.
✨Demonstrate Organisational Prowess
This role requires exceptional organisational skills, so be prepared to discuss how you manage your time and tasks effectively. You might want to share specific strategies or tools you use to stay organised, especially when juggling multiple responsibilities like booking appointments and managing cash.
✨Bring Your Passion for Animal Care
Since you'll be working closely with both clients and their pets, showing your passion for animal care is key. Share any relevant experiences you have with animals, whether personal or professional, to convey your commitment to providing the best service possible.
