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- Tasks: Lead and develop the Client Care and Administration teams to enhance client experiences.
- Company: Join Veterinary Specialist Scotland, a leading specialist referral hospital.
- Benefits: Enjoy 5 weeks holiday, extensive CPD, and wellness programmes.
- Why this job: Make a real difference in a compassionate environment focused on excellence.
- Qualifications: Experience in managing client-facing or administrative teams is essential.
- Other info: Be part of a diverse culture that prioritises your wellbeing and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Veterinary Specialist Scotland (VSS) is seeking a confident and compassionate Client Care Manager, on a 12 month fixed term contract, to lead our Client Care and Client Services Accounts teams. You will lead the Client Care Team, ensuring consistently high standards of service and strong adherence to processes. You will also oversee client services accounts, ensuring debt is well managed, billing is timely, and governance requirements are met in line with Linnaeus and Mars guidelines. Working closely with the senior leadership team, you will help refine processes, reduce complaints, and continuously improve the client journey.
Key Responsibilities
- Lead, coach and develop the Client Care and Administration teams, fostering a positive, inclusive and high-performing culture.
- Actively listen to your team, providing constructive and honest feedback through meaningful conversations.
- Build strong, respectful working relationships and recognise and celebrate good performance.
- Oversee all client accounts processes, including debt management, insurance claims and payment plans.
- Ensure accurate and timely billing and adherence to governance and GDPR requirements.
- Review, develop and implement client service procedures, policies and standards to improve the client experience.
- Provide clear insights and summaries of client activity to the senior leadership team, identifying opportunities for improvement.
- Deliver agreed KPIs for Client Care and Accounts, providing monthly reports to the Operations Manager.
- Support recruitment, onboarding, absence management and resourcing to meet hospital needs.
- Promote colleague wellbeing and support the Operations Manager with the day-to-day running of the hospital.
About You
You will be a compassionate people leader with experience managing client-facing or administrative teams. You’ll bring strong organisational and financial awareness, excellent communication skills, and a genuine passion for delivering outstanding service while supporting and developing others.
Why Join Veterinary Specialist Scotland?
You’ll be part of a leading specialist referral hospital within Linnaeus, where collaboration, kindness and clinical excellence go hand in hand – and where your leadership will make a real difference to colleagues, clients and patients alike.
What we offer
- 5 weeks holiday + bank holidays + Birthday Leave.
- Extensive free online Linnaeus CPD program.
- Career progression opportunities.
- Staff discount schemes.
- Life Assurance.
- Enhanced sickness pay.
- Enhanced equal family leave.
- Employer contribution pension scheme.
- Wellness program including: Employee assistance program, Eyecare voucher scheme, Free annual Flu jab, Cycle to work scheme.
- Recruitment referral reward scheme.
Veterinary Specialist Scotland is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets. We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose. All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Veterinary Specialist Scotland, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
Client Care Manager (Fixed Term) in Livingston employer: Linnaeus
Contact Detail:
Linnaeus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Manager (Fixed Term) in Livingston
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary field or related industries. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research Veterinary Specialist Scotland and understand their values and culture. Tailor your answers to show how you align with their mission of creating a better world for pets.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams, improved processes, or enhanced client experiences in your previous roles. We love hearing about real-life successes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Veterinary Specialist Scotland.
We think you need these skills to ace Client Care Manager (Fixed Term) in Livingston
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Care Manager role. Highlight your experience in managing client-facing teams and your passion for delivering outstanding service. We want to see how you fit into our culture of collaboration and kindness!
Showcase Your Leadership Skills: As a people leader, it’s crucial to demonstrate your ability to coach and develop teams. Share specific examples of how you've fostered a positive and high-performing culture in your previous roles. We love hearing about your successes!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your skills and experiences.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Linnaeus
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Client Care Manager. Familiarise yourself with client account processes, debt management, and governance requirements. This will help you speak confidently about how your experience aligns with what they’re looking for.
✨Showcase Your Leadership Skills
Since this role involves leading teams, be ready to share examples of how you've successfully managed or developed teams in the past. Highlight your ability to foster a positive culture and provide constructive feedback, as these are crucial for the position.
✨Prepare Questions
Think of insightful questions to ask during the interview. This could be about their current client service procedures or how they measure success in the role. It shows you're genuinely interested and have done your homework.
✨Emphasise Compassion and Communication
As a Client Care Manager, compassion and communication are key. Be prepared to discuss how you’ve handled difficult situations with clients or team members in the past. Share stories that demonstrate your ability to listen actively and resolve issues effectively.
