At a Glance
- Tasks: Join our Client Care team, welcoming pets and their owners with warmth and professionalism.
- Company: Cinque Ports Vets, a caring and dynamic veterinary practice.
- Benefits: Enjoy 5 weeks annual leave, life assurance, and discounts on pet insurance.
- Other info: Flexible part-time hours with opportunities for personal growth.
- Why this job: Make a difference in the lives of pets and their owners every day.
- Qualifications: Empathy, strong communication skills, and a passion for animal care.
The predicted salary is between 12 - 13 € per hour.
Location: Cinque Ports Vets, Hawkhurst branch
Salary: £12.84 per hour
Job Type: Permanent, part-time
Hours: 28 hours per week, varied shifts between 8.30am and 6.30pm Monday to Friday.
Your Role And Responsibilities:
- You'll be a proactive, empathetic member of the Client Care team working in a fast‑paced environment, handling a range of client and administrative duties.
- Welcoming clients and their pets in a warm, professional manner.
- Managing the diary; booking appointments and surgical procedures.
- Answering client queries via email and telephone.
- Pro‑active communication between clients and colleagues to ensure the day runs smoothly.
- Performing administration duties such as scanning paperwork and filling in forms.
- Processing prescription requests.
- Handling payments.
- Promoting offers and services.
- Ensuring the reception area is clean and well‑stocked.
Benefits:
- 5 weeks annual leave plus Birthday Day (non‑contractual).
- Life assurance 4× salary.
- Pension Scheme – 3% employer, 5% employee contributions, Salary Sacrifice.
- Enhanced Sick Pay.
- Enhanced Family Leave.
- E‑cars Salary Sacrifice (perm only).
- Cycle to Work Scheme Salary Sacrifice (perm only).
- Refer a Friend.
- Pet Insurance Discount.
- Discount Platform – Benefits Hub.
- Reduced Gym Membership (Pure Gym).
- Associate Assistance Programme.
- Eye Care Scheme.
- Headspace.
- Annual Flu Voucher.
Client Care Assistant (Veterinary Receptionist) in Kent employer: Linnaeus
Cinque Ports Vets is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture where empathy and teamwork thrive. With generous benefits such as 5 weeks of annual leave, enhanced family leave, and a range of wellness initiatives, employees are encouraged to grow both personally and professionally in a vibrant veterinary environment. Located in Hawkhurst, this role not only provides meaningful engagement with clients and their pets but also fosters a sense of community and belonging among team members.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Assistant (Veterinary Receptionist) in Kent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cinque Ports Vets. Understanding their values and services will help you connect with the team and show that you're genuinely interested in being part of their Client Care team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and confidently, especially when discussing your experience in client care and handling administrative tasks.
✨Tip Number 3
Show off your personality! When you meet the team, let your warmth and empathy shine through. Remember, they’re looking for someone who can create a welcoming atmosphere for clients and their pets, so be yourself and let your passion for animal care come across.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Client Care Assistant (Veterinary Receptionist) in Kent
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for working with pets and people alike.
Tailor Your Application:Make sure to tailor your application to the Client Care Assistant role. Highlight any relevant experience you have in customer service or veterinary settings, and mention how you can contribute to our team at Cinque Ports Vets.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Linnaeus
✨Know Your Role
Make sure you understand the responsibilities of a Client Care Assistant. Familiarise yourself with tasks like managing appointments, handling client queries, and promoting services. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Show Empathy
As a veterinary receptionist, empathy is key. Prepare examples of how you've handled difficult situations or provided excellent customer service in the past. This will show that you can connect with clients and their pets on a personal level.
✨Practice Common Questions
Anticipate questions related to client care and administration. Think about how you would respond to scenarios like dealing with an upset client or managing a busy reception area. Practising these responses will boost your confidence.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance shows that you take the opportunity seriously and are ready to represent the practice well.
