At a Glance
- Tasks: Join our Client Care team, welcoming pets and their owners while managing appointments and queries.
- Company: Cinque Ports Vets, a friendly and professional veterinary practice.
- Benefits: Enjoy 5 weeks annual leave, life assurance, and discounts on pet insurance and gym memberships.
- Other info: Flexible part-time hours with opportunities for personal growth and development.
- Why this job: Make a difference in the lives of pets and their owners in a supportive environment.
- Qualifications: Empathy, strong communication skills, and a passion for animal care.
The predicted salary is between 26700 - 26700 € per year.
Location: Cinque Ports Vets, Hawkhurst branch
Salary: £12.84 per hour
Job Type: Permanent, part-time
Hours: 28 hours per week, varied shifts between 8.30am and 6.30pm Monday to Friday.
Your Role And Responsibilities:
- You'll be a proactive, empathetic member of the Client Care team working in a fast‑paced environment, handling a range of client and administrative duties.
- Welcoming clients and their pets in a warm, professional manner.
- Managing the diary; booking appointments and surgical procedures.
- Answering client queries via email and telephone.
- Pro‑active communication between clients and colleagues to ensure the day runs smoothly.
- Performing administration duties such as scanning paperwork and filling in forms.
- Processing prescription requests.
- Handling payments.
- Promoting offers and services.
- Ensuring the reception area is clean and well‑stocked.
Benefits:
- 5 weeks annual leave plus Birthday Day (non‑contractual).
- Life assurance 4× salary.
- Pension Scheme – 3% employer, 5% employee contributions, Salary Sacrifice.
- Enhanced Sick Pay.
- Enhanced Family Leave.
- E‑cars Salary Sacrifice (perm only).
- Cycle to Work Scheme Salary Sacrifice (perm only).
- Refer a Friend.
- Pet Insurance Discount.
- Discount Platform – Benefits Hub.
- Reduced Gym Membership (Pure Gym).
- Associate Assistance Programme.
- Eye Care Scheme.
- Headspace.
- Annual Flu Voucher.
Client Care Assistant (Veterinary Receptionist) in Hawkhurst employer: Linnaeus
Cinque Ports Vets is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture where empathy and teamwork thrive. With generous benefits such as 5 weeks of annual leave, enhanced family leave, and a range of wellness initiatives, employees are encouraged to grow both personally and professionally in a vibrant veterinary environment. Located in the picturesque Hawkhurst, the role of Client Care Assistant not only provides meaningful engagement with clients and their pets but also fosters a sense of community and belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Assistant (Veterinary Receptionist) in Hawkhurst
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cinque Ports Vets. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their Client Care team.
✨Tip Number 2
Practice your communication skills! As a Client Care Assistant, you'll be interacting with clients and their pets all day. Try role-playing common scenarios with a friend or family member to boost your confidence and ensure you can handle queries like a pro.
✨Tip Number 3
Show off your empathy! In your interview, share examples of times when you've gone above and beyond to help someone. Whether it's a customer service experience or helping a friend, demonstrating your caring nature will resonate well with the hiring team.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Client Care Assistant (Veterinary Receptionist) in Hawkhurst
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for working with pets and people alike.
Tailor Your Application:Make sure to tailor your application to the Client Care Assistant role. Highlight any relevant experience you have in customer service or veterinary settings, and mention how you can contribute to our team at Cinque Ports Vets.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Linnaeus
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Care Assistant. Familiarise yourself with tasks like managing appointments, handling client queries, and promoting services. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Empathy
As a Client Care Assistant, empathy is key. Prepare examples from your past experiences where you've shown understanding and care towards clients or customers. This will highlight your suitability for a role that involves working closely with both pets and their owners.
✨Practice Common Interview Questions
Anticipate questions related to customer service, teamwork, and problem-solving. Think about how you would handle a difficult client or a busy day at the reception. Practising these scenarios will help you feel more confident and articulate during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Since you'll be working in a veterinary environment, consider wearing something that reflects a clean and approachable image, while still being comfortable enough to move around.
