At a Glance
- Tasks: Welcome clients and their pets, manage calls, and coordinate appointments with care.
- Company: Join a passionate team at Anderson Moores Veterinary Specialists in Winchester.
- Benefits: Enjoy 5 weeks holiday, career growth, and discounts on pet insurance.
- Other info: Full training provided; perfect for those looking to start a rewarding career.
- Why this job: Make a difference in the lives of pets and their owners every day.
- Qualifications: Excellent communication skills and a love for animals are a must.
The predicted salary is between 24000 - 28000 € per year.
Location: Anderson Moores Veterinary Specialists
Job Type: Full-time, Fixed-Term (12 months)
Hours: 40 Hours per week, Monday - Friday
Shifts: Shift pattern is a combination of earlies and lates on a fixed two-week rota. (Plus occasional weekend/bank holiday cover on a rota basis)
Anderson Moores Veterinary Specialists are recruiting for a professional Client Care Team Member to join the Client Care Team on site in Winchester. The role of a Client Care Team Member requires a forward-thinking, articulate and organized individual who works well under pressure.
Duties include:
- Meeting and greeting clients in a professional, yet sensitive manner
- Answering the telephone, dealing with queries, transferring calls, and taking messages where applicable
- Liaising with referring vets and accurately recording details
- Updating in-house notes system clearly and accurately
- Coordinating appointments with the animals' owners
- Discussing finances and pet insurance details
- Taking card and cash payments
- Accurately carrying out departmental filing
- Building good working relationships with colleagues at all levels
- Assisting with any other ad hoc duties when requested
To be considered for this role, applicants must:
- Possess excellent communication skills
- Be passionate about animals
- Be able to provide first class customer service
- Be eligible to work in the United Kingdom
Previous customer service experience is essential. Reception experience is desirable; however not essential as full training will be given.
Benefits:
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Reimbursement of Pet Insurance fees
- Life Assurance
- Group Pension scheme
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme
Client Care Team Member (Veterinary Receptionist) in Hampshire employer: Linnaeus
Anderson Moores Veterinary Specialists is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in Winchester, the company provides comprehensive benefits including generous holiday allowances, career progression opportunities, and wellness programmes, making it an ideal place for those passionate about animal care and customer service to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Team Member (Veterinary Receptionist) in Hampshire
✨Tip Number 1
Get to know the company! Research Anderson Moores Veterinary Specialists and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Client Care Team Member, you'll need to be articulate and professional. Role-play common scenarios with friends or family to build your confidence in handling client queries and discussing sensitive topics.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the Client Care Team at Anderson Moores.
We think you need these skills to ace Client Care Team Member (Veterinary Receptionist) in Hampshire
Some tips for your application 🫡
Show Your Passion for Animals:When writing your application, let your love for animals shine through! Share any relevant experiences you have with pets or in animal care. This will show us that you're not just looking for a job, but that you genuinely care about the well-being of our furry friends.
Highlight Your Customer Service Skills:Since this role is all about providing first-class customer service, make sure to showcase your previous experience in this area. Use specific examples of how you've handled customer queries or resolved issues to demonstrate your ability to keep clients happy and satisfied.
Be Clear and Organised:We love a well-structured application! Make sure your CV and cover letter are easy to read and free from errors. Use bullet points where necessary and keep your language professional yet friendly. This reflects the organised nature we’re looking for in a Client Care Team Member.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our team and what we do at Anderson Moores Veterinary Specialists.
How to prepare for a job interview at Linnaeus
✨Know Your Stuff
Before the interview, make sure you research Anderson Moores Veterinary Specialists. Understand their values, services, and what makes them stand out in the veterinary field. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Client Care Team Member, excellent communication is key. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Practising clear and concise responses will demonstrate your ability to communicate effectively under pressure.
✨Demonstrate Your Passion for Animals
Make sure to express your love for animals during the interview. Share any relevant experiences, whether it's volunteering at an animal shelter or caring for pets. This will show that you’re not just looking for a job, but that you truly care about the well-being of animals.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, like dealing with an upset client or coordinating appointments. Think through potential scenarios beforehand and outline your thought process. This will help you respond confidently and show that you can think on your feet.
