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- Tasks: Welcome clients, manage appointments, and provide top-notch customer care in a vibrant veterinary practice.
- Company: Join End Cottage Vets, part of the largest family-owned veterinary company globally.
- Benefits: Enjoy 5 weeks holiday, wellness programs, and career progression opportunities.
- Why this job: Make a real difference in pets' lives while working in a supportive team environment.
- Qualifications: Previous reception or client care experience is essential.
- Other info: Be part of a diverse culture that values your individuality and wellbeing.
The predicted salary is between 13 - 16 £ per hour.
Job Type: 30 hours per week, Permanent, Part-time
Location: End Cottage Vets, Howden
Shifts: Weekdays 08:00-15:00hrs or 12:30-19:30hrs as per rota. Saturdays 08:00-13:00hrs or 08:00-14:30 on a 1:3 rota.
End Cottage Vets are looking for a caring, organised, motivated individual to join our fantastic front-of-house admin team! Often the first point of contact with our clients, a receptionist's position is one of the most important within the practice, requiring efficiency, empathy and professionalism in equal measures.
Roles and Responsibilities
- Welcoming clients and visitors to End Cottage in a friendly approachable manner.
- Answering telephone calls, conveying messages and providing customer care advice.
- Booking appointments, processing information and requests using our Practice Management System thus ensuring correct patient records are available for the clinical team.
- Administration of prescription requests for internal and external pharmacies.
- Process payments, generate invoices and receipts, liaising with the clinical team to ensure correct charging.
- Maintain a clean, tidy reception area that is welcoming and fully stocked.
Required Experience
- Reception or Client Care experience
- Able to work independently
Benefits
- 5 weeks holiday plus bank holidays and Birthday Leave
- E-car salary sacrifice scheme
- Extensive free online Linnaeus CPD program
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- Employer contribution pension scheme
- Wellness program including: Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme
About us: From Cats and Dogs, to Rabbits and Chickens, your pet is a much loved member of your family, so we will always treat him, or her, as one, just as we do with our own pets - with the very best quality veterinary care. Here at End Cottage Vets, the welfare of your pets is always our No 1 priority. We have a dedicated team of experienced vets and nurses who have access to all the latest equipment and facilities to give your pet the very best in quality veterinary treatment and care. End Cottage Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best - care for pets. We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about End Cottage Vets, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
Receptionist in Goole employer: Linnaeus
Contact Detail:
Linnaeus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Goole
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on End Cottage Vets. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your experience and how it aligns with the receptionist role, especially your customer care skills and ability to handle multiple tasks efficiently.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously, which is key for a front-of-house position.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist in Goole
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for animal care and customer service. A friendly tone can go a long way in making your application stand out.
Tailor Your Experience: Make sure to highlight any relevant experience you have in reception or client care. We’re looking for someone organised and motivated, so share specific examples of how you've excelled in similar roles. This helps us see how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences pop, but remember to keep it professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our fantastic team there!
How to prepare for a job interview at Linnaeus
✨Know the Practice Inside Out
Before your interview, take some time to research End Cottage Vets. Familiarise yourself with their values, services, and the kind of care they provide. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Empathy
As a receptionist, you'll be the first point of contact for clients and their pets. Prepare examples from your past experiences where you've demonstrated empathy and excellent customer service. This will highlight your suitability for the role.
✨Practice Common Interview Questions
Think about the types of questions you might be asked, such as how you handle difficult clients or manage multiple tasks. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A neat appearance reflects your respect for the role and the practice, making a positive impact on your interviewers.
