At a Glance
- Tasks: Welcome clients, manage bookings, and provide top-notch customer service in a busy veterinary environment.
- Company: Join the friendly team at Pets 'n' Vets, a leading veterinary practice.
- Benefits: Enjoy 5 weeks holiday, competitive pay, and a supportive work culture.
- Other info: Flexible hours and opportunities for growth in a dynamic setting.
- Why this job: Make a difference in pet care while developing your customer service skills.
- Qualifications: Confident phone skills, customer care experience, and basic IT knowledge required.
The predicted salary is between 24000 - 36000 £ per year.
Location: Pets 'n' Vets, Roundhouse Veterinary Hospital
Job Type: Permanent, Full-time
Hours: 37.5 hours per week
We are currently seeking a new Receptionist to join our fantastic team! We would like to hear from candidates who are friendly, customer-focused and confident working in a busy environment. The position will best suit a proactive and enthusiastic individual with a passion for providing excellent customer service. Must be flexible to support all of our Veterinary Practices as required.
Roles and Responsibilities:
- Welcoming and registering new customers.
- Booking in customers and making sure they receive gold standard care.
- Answering the telephone and dealing with a range of customer queries.
- Managing customer expectations regarding wait time.
- Administration duties e.g. scanning paperwork, filling in forms etc.
- Taking payments.
- Promoting offers and services.
Our receptionists should create the image and the first impression of our business, remaining calm, courteous and professional at all times, regardless of a client or visitor’s behaviour. Our receptionists should make a positive impression and make clients feel confident in our service as a whole and help to put them at ease if they are worried or apprehensive.
Experience required:
- Confident using the telephone
- Reception or Client Care experience
- Cash handling and till operation
- Previous experience of working in a veterinary/doctors surgery (Desirable)
- IT skills - confident in the use of Word, Excel and Outlook as a minimum
Benefits: 5 weeks holiday plus
Client Care Advisor (Veterinary Receptionist) in Glasgow employer: Linnaeus
At Pets 'n' Vets, we pride ourselves on fostering a supportive and dynamic work environment where our Client Care Advisors can thrive. With a strong emphasis on employee growth, we offer comprehensive training and development opportunities, alongside a generous benefits package that includes five weeks of holiday. Join our passionate team in Roundhouse Veterinary Hospital, where your contributions will directly impact the well-being of pets and their owners, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Advisor (Veterinary Receptionist) in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Pets 'n' Vets. Understand their values and what makes them tick. This way, you can tailor your answers to show you're the perfect fit for their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about client care, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress the part! First impressions matter, especially in a client-facing role. Make sure you look professional and approachable when you walk into that interview. It shows you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic addition to their team!
We think you need these skills to ace Client Care Advisor (Veterinary Receptionist) in Glasgow
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and customer-focused personality shine through. We want to see how you can bring a positive vibe to our team, so don’t be afraid to show us who you are!
Tailor Your Experience:Make sure to highlight any relevant experience you have in client care or reception roles. We’re looking for someone who can handle busy environments with ease, so share examples that demonstrate your skills in managing customer expectations and providing excellent service.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm for the role. Avoid fluff and focus on what makes you a great fit for the Client Care Advisor position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our fantastic team!
How to prepare for a job interview at Linnaeus
✨Know Your Stuff
Before the interview, make sure you research Pets 'n' Vets and understand their values and services. Familiarise yourself with common veterinary terms and customer service scenarios to show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Client Care Advisor, you'll be interacting with clients regularly. Prepare examples of how you've handled difficult customer situations in the past. Highlight your ability to remain calm and professional, even when faced with challenging behaviours.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and reception duties. You might be asked about managing wait times or handling payments, so think through your responses and practice them out loud to build confidence.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. This shows that you take the opportunity seriously and are ready to represent the business positively from day one.
