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- Tasks: Manage appointments, provide top-notch customer service, and support our amazing veterinary team.
- Company: Join Cathcart & Winn, part of the world's largest family-owned veterinary company.
- Benefits: Enjoy 5 weeks holiday, career progression, wellness programs, and staff discounts.
- Why this job: Make a real difference in animal care while working in a supportive environment.
- Qualifications: Passion for animals and strong customer service skills are essential.
- Other info: Be part of a diverse team committed to excellence and a better world for pets.
The predicted salary is between 19827 - 21827 £ per year.
An exciting opportunity has opened for a Receptionist to join our friendly team at Cathcart & Winn. If you are someone who thrives in a dynamic and forward-thinking environment and has a deep passion for providing care to animals, then this position could be the ideal fit for you.
The duties will involve:
- Manage and deal with appointment bookings in a professional and efficient manner
- Answer and make calls to veterinary practices, insurance companies and clients with a high level of customer service
- Support the whole team with a range of administrative duties including but not limited to pet health plans, insurance, scanning and debt management
- Have a high level of attention to detail to ensure paperwork is completed and correct to support the team and wider business
- Able to work well in a fast-paced environment while maintaining a high level of customer service and completing all tasks to a high standard
- Show awareness of financial control within the practice and follow up with clients for outstanding payments
- Be happy to discuss financial issues with clients if needed
- Daily management of the practice diary to ensure all patients are booked in efficiently and any gaps can be proactively filled
- Maintain the highest professional and ethical standards
- Deal with any client complaints
- Ensure that communication is to a high standard between other practices, clients and colleagues
- Liaise with other practices and referral centres
- Ensure that a high standard of client care is maintained at all times within the team
- Work closely with clinicians, the nursing teams and management to maximise the efficiency of the practice.
What we offer:
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including: Employee assistance program, Eyecare voucher scheme, Free annual Flu jab, Cycle to work scheme, Recruitment referral reward scheme
About Us:
Cathcart and Winn is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets. We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Cathcart and Winn, Linnaeus or the role please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
Veterinary Receptionist in Farnham employer: Linnaeus
Contact Detail:
Linnaeus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist in Farnham
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on Cathcart & Winn. Check out their website and social media to understand their values and culture. This will help you connect with them during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Think about how you can highlight your customer service skills and experience in a fast-paced environment, as these are key for a Veterinary Receptionist.
✨Tip Number 3
Show your passion for pets! During the interview, share any relevant experiences you have with animals, whether it's volunteering at a shelter or caring for your own pets. This will demonstrate your commitment to the role and the well-being of the animals.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the position!
We think you need these skills to ace Veterinary Receptionist in Farnham
Some tips for your application 🫡
Show Your Passion for Animals: When writing your application, let your love for animals shine through! Share any relevant experiences or stories that highlight your commitment to animal care. We want to see that you’re not just looking for a job, but that you genuinely care about the furry friends we serve.
Tailor Your Application: Make sure to customise your application to fit the role of Veterinary Receptionist. Highlight your customer service skills and any experience in a fast-paced environment. We appreciate when candidates take the time to align their skills with what we’re looking for!
Attention to Detail is Key: Since the role involves managing appointments and paperwork, it’s crucial to demonstrate your attention to detail. Double-check your application for any typos or errors before submitting it. We value precision and want to see that you do too!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Linnaeus
✨Know Your Stuff About Veterinary Care
Before the interview, brush up on basic veterinary terminology and common procedures. This will show that you’re genuinely interested in the role and understand the environment you'll be working in. Plus, it’ll help you answer questions more confidently!
✨Show Off Your Customer Service Skills
As a Veterinary Receptionist, you'll be the first point of contact for clients. Prepare examples of how you've handled customer queries or complaints in the past. Highlight your ability to stay calm under pressure and maintain a friendly demeanour, even when things get hectic.
✨Demonstrate Attention to Detail
Since the role involves managing appointments and paperwork, be ready to discuss how you ensure accuracy in your work. You might want to mention any systems or methods you use to keep track of details, as this will resonate well with the team’s need for high standards.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of cases you might encounter, or how they handle client feedback. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
