At a Glance
- Tasks: Welcome clients and their pets, manage diaries, and handle admin tasks.
- Company: Join City Vets, a caring and innovative veterinary practice in Exeter.
- Benefits: Enjoy 5 weeks holiday, wellness programs, and career progression opportunities.
- Other info: Be part of a supportive team with diverse opportunities for growth.
- Why this job: Make a difference in pet care while developing your customer service skills.
- Qualifications: A friendly attitude and a passion for animal welfare are essential.
The predicted salary is between 12 - 15 £ per hour.
Location: City Vets, Heavitree and St Thomas
Job type: Part-time, permanent
Hours: 32.6 hours per week. Plus Saturdays on a rota basis
Shifts: Mon - Weds 1.30pm - 7pm, Thurs 8-6 and Fri 1.30-7pm
City Vets are looking for an enthusiastic and compassionate receptionist to join our friendly and forward-thinking team. In this role, you will have the opportunity to enhance your customer service skills. The role requires a caring, confident and mature approach to all aspects of veterinary practice and client care. This role is vital to maintaining the high standards expected throughout our exceptional team. You will work closely with the Client Care Manager to deliver an outstanding experience for clients and visitors. An essential aspect of this role is to maintain a positive and friendly attitude.
Your role and responsibilities
- Greeting clients and their pets with a friendly and helpful manner
- Diary management
- Maintaining accurate client records in line with data protection regulations
- Day to day administrative duties
- Communicating with clients, colleagues, and the wider business face-to-face, through email and telephone
- Maintaining the organisation and hygiene standards of the reception areas
- Processing payments in various forms
- Processing repeat medication requests
Benefits
- 5 weeks holiday plus bank holidays and Birthday Leave
- Extensive free online Linnaeus CPD program
- Career progression opportunities
- Staff discount schemes
- Enhanced sickness pay
- Enhanced equal family leave
- Recruitment referral reward scheme
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including: Employee assistance program, Eyecare voucher scheme, Free annual Flu jab, Cycle to work scheme
About us
City Vets are a multi-site, RCVS-accredited, primary care practice based in Exeter. We are committed to providing a gold-standard, professional, and caring service to our patients and their owners. We have state-of-the-art facilities including an onsite CT scanner. Additionally, our Heavitree practice is the only practice in the south-west to have a Gold Standard Rabbit Welfare Association & Fund certificate. We’re proud to say we work closely with several charities, including the Cat Protection League, RSPCA, Guide Dogs plus local farm and wildlife zoos, meaning no two days are ever the same!
City Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets. We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual, but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about City Vets, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
Pet Care Concierge – Part-Time Vet Reception in Exeter employer: Linnaeus
City Vets is an exceptional employer that prioritises the wellbeing and development of its staff, offering a comprehensive benefits package including extensive CPD opportunities, enhanced family leave, and a wellness programme. Located in Exeter, our friendly and forward-thinking team fosters a positive work culture where compassion and client care are at the forefront, ensuring that every day brings new and rewarding experiences in veterinary practice. As part of Linnaeus and Mars Veterinary Health, we are committed to creating a better world for pets and our people, empowering our associates to thrive in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Pet Care Concierge – Part-Time Vet Reception in Exeter
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on City Vets. Understand their values, services, and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your people skills! As a Pet Care Concierge, you'll be interacting with clients and their pets all day. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation with a friendly and helpful attitude.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional yet approachable. A smart outfit can set the tone for a positive interaction with both the interviewers and future clients.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Pet Care Concierge – Part-Time Vet Reception in Exeter
Some tips for your application 🫡
Show Your Passion for Pets:When writing your application, let your love for animals shine through! Share any relevant experiences you have with pets or in customer service that highlight your enthusiasm and compassion.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Pet Care Concierge role. Highlight skills that match the job description, like your ability to manage diaries and maintain client records, to show us you're the perfect fit!
Keep It Friendly and Professional:Remember, this role is all about client care! Use a warm and friendly tone in your application while maintaining professionalism. We want to see that you can communicate effectively with clients and colleagues alike.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll be one step closer to joining our amazing team at City Vets!
How to prepare for a job interview at Linnaeus
✨Know Your Stuff
Before the interview, make sure you research City Vets and their values. Understand their commitment to providing a gold-standard service and how they work with charities. This will show your genuine interest in the role and help you connect with the interviewers.
✨Show Your Compassion
As a Pet Care Concierge, a caring attitude is essential. Prepare examples from your past experiences where you've demonstrated empathy and excellent customer service. This will highlight your suitability for the role and align with the team's values.
✨Practice Your Communication Skills
Since you'll be communicating with clients and colleagues face-to-face, over email, and on the phone, practice clear and friendly communication. You might even want to role-play common scenarios you could encounter at the reception to feel more confident.
✨Dress the Part
First impressions matter! Dress smartly and appropriately for the interview. A professional appearance will not only boost your confidence but also reflect your respect for the role and the organisation.
