At a Glance
- Tasks: Be the friendly face of our veterinary practice, helping clients and their pets with care.
- Company: Join a passionate team at an award-winning veterinary network in the Black Country.
- Benefits: Enjoy 5 weeks holiday, career progression, and wellness programmes.
- Other info: Flexible shifts and opportunities to grow within a supportive environment.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: A positive attitude and love for animals are key; experience is a bonus.
The predicted salary is between 25038 - 26707 £ per year.
Salary: £26,707.20 FTE pro-rated to £25,038.00 per annum
Location: Predominantly based at our Dudley Branch but additional cover may be required at all 5 Blacks Vets sites as per the sickness and holiday requirements of the reception team.
Job Type: Permanent
Hours: 37.5 weekly, mixture of shifts between 8am and 8pm Monday to Friday, and 1 shift on either a Saturday or Sunday per month. Plus 1 Bank Holiday per year.
We have an exciting opportunity for a Client and Pet Care Advisor to join our team. Our Client and Pet Care Advisors are the face of the business and first port of call for our clients, so ‘friendly professionalism’ is essential.
Roles and responsibilities include (but are not limited to):
- Promptly responding to calls and emails
- General veterinary administration, including appointments and insurance
- Payment handling, debt chasing, and end-of-day banking
- Guiding pet owners through their sometimes complicated and emotionally challenging pet journeys
- Competent medication handling and dispensing
- General housekeeping and practice maintenance
- Reception cover across all 5 of our sites, potentially at short notice.
This is a great way to gain experience and understanding of many parts of the business, aiding towards progression routes.
What we're looking for:
- Positive, proactive attitude
- Computer literacy
- Animal lover
- Flexibility with working pattern (both time and location)
Experience:
- Veterinary industry experience is not crucial, but helpful
- Customer-facing experience is also beneficial
What we offer:
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including:
- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme
About us: With over 50 years of experience, we are a network of five award-winning practices that are based around the Black Country, West Midlands. With our unique advantage, our well-equipped practices allow us to provide high-quality in primary care and referral care. Our passionate and friendly service is what makes such a difference to our clients and the health of their pets. Black Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best - care for pets. We are committed to fostering a culture that is inclusive and diverse. We care about you and want you to be authentic, with everything you need to perform at your best. We are all individuals, but two important things bring us together: a commitment to excellence and our passion to achieve our purpose. All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Black Vets, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
Client and Pet Care Advisor (Dudley Branch) employer: Linnaeus
At Black Vets, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that prioritises the wellbeing of our staff. With generous benefits such as 5 weeks holiday, enhanced family leave, and career progression opportunities, our Client and Pet Care Advisors play a vital role in delivering exceptional service to pet owners while enjoying a fulfilling career in a friendly environment. Located in Dudley, our practices are well-equipped and part of a larger network, providing unique opportunities for professional growth and development within the veterinary field.
StudySmarter Expert Advice🤫
We think this is how you could land Client and Pet Care Advisor (Dudley Branch)
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Linnaeus for the Client and Pet Care Advisor (Dudley Branch) role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Client and Pet Care Advisor (Dudley Branch)
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Linnaeus, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Linnaeus, and how you can make a difference!
How to prepare for a job interview at Linnaeus
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Linnaeus.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Linnaeus appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Linnaeus supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
